About The Role

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- Assist in providing world-class customer care to customers by supporting the front end/store teams via email, chat and phone.

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- Consistently work with other teams to track, solve and innovate our processes and procedures to provide the best customer care in the world

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- Liaise with production to fix individual customer issues and alterations.

- 6 days of working
- Rotational weekly offs
- Excellent communication skills

Key Skills  2+ years’ experience in customer service in the apparel sector specifically in a back-end role.

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- Proficient in MS Office –
- Excel, Word and email.

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- Previous contact center, providing both email & phone support an asset

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- Exceptional communication skills, both written and verbal

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- Customer service oriented with a natural desire to care for the needs of others

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- Deep desire to put drive & effort into your work

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- Knowledge and passion for men's fashion and style trends

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- Knowledge about men's tailoring, pattern design, garment alterations, and fabrics preferred

Skills: queries resolution,chat support,apparel,customer service,communication skills,on-call support,email support,ms office,fabric knowledge

📌 Customer Experience Executive- Backend (Lower Parel, Mumbai)
🏢 One Story
📍 Mumbai