Role: Collection Executive

Department - Operations

About Gyandhan

India’s first education financing marketplace, GyanDhan, is on a mission to ensure seamless education for all.Providing end-to-end education loan assistance, GyanDhan is a digital-first company that seeks to revolutionize education financing in India.GyanDhan was started in 2016 by two IIT alumni—Ankit Mehra and Jainesh Sinha. Since its inception, GyanDhan has provided 25000+ loans and has disbursed over INR 8000 crores in education loans. GyanDhan has also ventured into the domestic segment, offering interest-free loans for school fees, college fees, and upskilling courses.

The company has partnered with more than 400 institutes in India to date.

Job Profile

We are looking for a proactive and dedicated Tele Collection Executive to join our team in

Saket. The role involves managing debt collection processes through phone calls, WhatsApp,

email, and references, with a focus on education loans.

Key Responsibilities

- Manage debt recovery across different buckets by engaging with customers via phone,

WhatsApp, Email, And Other References.

- Send professional email communications for debt collection and follow-up.




- Maintain accurate and up-to-date records of all customer interactions using the

company’s CRM software.
- Address and resolve customer payment issues, escalating complex cases to senior staff

when necessary.
- Build robust relationships with customers to encourage timely payments and resolve

outstanding issues.
- Collaborate with internal teams to ensure smooth and effective resolution of customer

Queries.

Desired Skills And Qualifications

- Experience: 6 months to 2 years in collections, credit control, debt recovery, or telecalling.
- Communication: Strong verbal skills in both Hindi and English (additional languages are a plus).
- Technical Proficiency: Basic computer knowledge and familiarity with social media and email communication.
- Interpersonal Skills: Ability to multitask, manage customer relationships, and resolve issues effectively.
- Independence: Ability to work independently with minimal supervision and manage priorities efficiently

Location: Noida Working days: Mon to Sat

Timings: 10 AM to 7 PM

Skills: debt collection,collection,recovery

📌 Collection Executive (Noida)
🏢 GyanDhan
📍 Noida