Job Title: Manager – Client Relations

Location: Bangalore (Bengaluru), Karnataka, India

Work Model: Hybrid (3 days in-office / 2 days remote)

Employment Type: Full-time

About the Role

We are looking for an experienced and proactive Manager – Client Relations to join our Bangalore office. In this role, you will be responsible for building and sustaining strong, long-term relationships with key enterprise clients, driving customer retention, and unlocking expansion opportunities. Operating out of our Bangalore hub, you will collaborate closely with cross-functional teams across product, sales, and delivery to ensure seamless service delivery and high levels of client satisfaction.

Key Responsibilities

- Client Relationship & Account Management o Serve as the primary point of contact for key client accounts, fostering trust and executive-level alignment.

o Conduct regular business reviews, gather client feedback, and translate needs into actionable solutions.

o Proactively address client issues, serving as an escalation point to resolve challenges quickly and effectively.

- Retention & Account Growth o Track and improve key performance indicators including client net retention, CSAT, and NPS scores.

o Identify upsell and cross-sell opportunities in collaboration with the account and sales teams to drive recurring revenue.

o Manage account renewals and negotiate contract terms in partnership with legal and commercial teams.

- Cross-Functional Collaboration o Partner with internal delivery, product, and operations teams to align client requirements with roadmap execution.o Onboard new accounts smoothly,



establishing explicit success metrics and milestones from day one.
- Reporting & Operations o Maintain precise records of client interactions, pipeline, and account health o Provide weekly/monthly account performance reports to senior management.

Qualifications & Skills

- Experience: 6-7 years of overall experience including Client Relations,

Account Management, or Customer Success (preferably in B2B SaaS, IT/Tech Services, or Consulting).
- Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field; an MBA is a plus.
- Communication: Exceptional written and verbal English communication skills, with proven experience presenting to senior stakeholders.
- Problem-Solving & Negotiation: Strong commercial acumen, negotiation skills, and a strategic, solutions-oriented mindset.
- Tech Proficiency: Hands-on experience with CRM platforms, project management tools, and data reporting/analytics. Understand technology from a business angle and commercial purpose.

Work Location & Expectations

- Workplace: Bangalore, India.
- Hybrid Schedule: 3 days in-office (Bangalore) and 2 days work-from- home. Flexibility may be required for key client visits or team workshops.
- Travel: As the profile involves handling Global accounts spread across geography, there would be travel on short term and long term basis. Should be available to travel locally and internationally even in short notices.

What We Offer

- Competitive fixed salary + variable performance bonus.
- Global exposure with direct conversations with C level executives across multiple domains
- Opportunity to identify and work on global business models and create value add across verticals

📌 Client Relationship Manager (Bengaluru)
🏢 Logesys Solutions India
📍 Bengaluru