ECS Group is the largestintegrated General Sales and ServiceAgent (GSSA) in the world. We have 180+ offices spanning more than 60 countries.

More than 1700+ people achievingthe highest in performance, facinggreat challenges and going beyond personal limits.

For many decades,we have been working tirelessly to offer our principals and customer forwarders with competitive services of the highest quality.

CS Group is the largest integrated General Sales and Service Agent (GSSA) in the world. We have 173 offices spanning more than 52 countries.

More than 1300+ people achieving the highest in performance, facing great challenges and going beyond personal limits.

For many decades,we have been working tirelessly to offer our principals and customer forwarders with competitive services of the highest quality.

Key Responsibilities:

- Handle reservations and customer service for cargo movement, Airway bill verification.
- Conduct tele sales to support businessdevelopment and clientengagement.
- File IGMs (ImportGeneral Manifests) accurately and in a timely manner.
- Coordinate with the pax team to ensure smooth cargo upliftment.
- Collect and verifysegregated copies for import cargofrom relevant departments.




- Follow up on import inward dates to streamline clearance and delivery processes.
- Prepare and assisting flight planning for cargo scheduling and capacity management.
- Trace shipments and coordinate with stakeholders to provide updates and resolve issues.
- Issue Delivery Orders promptly for cleared shipments.
- Liaise with customs, freight forwarders, ground handlers, and internal departments for operational efficiency.

Knowledge, skills and abilities

- Proven customer service and interpersonal skills
- Advanced computerskills (MS Office)
- Proficient with spoken & written English

Education and experience

- Preferably 5 years’ experience in airline cargo, logistics or freight forwarding industry
- Dangerous Goods Certification (desirable)

Profile:

- 1-3 years of relevant work experience in cargo operations, logistics, or aviation.
- Solid communication and customer service skills.
- Working knowledge of import/export documentation, IGM filing, and cargo tracking.
- Ability to multitask and coordinate with various internal and external teams.
- Familiarity with MS Officeand basic operational software tools Cargospot etc

📌 Cargo Reservation & Customer Service Agent (Hyderabad)
🏢 ECS Group
📍 Hyderabad