Bilingual Operations Specialist

Work from Office is mandatory and must me comfortable with US Shifts. Knowledge in both English and Spanish is mandatory.

- Manage a high volume of incoming customer interactions, in English and Spanish, with efficiency and professionalism.
- Quickly identify, assess, and resolve customer needs in real-time to ensure a positive experience and satisfaction.
- Consistently adhere to assigned schedules and demonstrate punctuality.
- Maintain the ability to type and communicate simultaneously, effectively handling interactions in a fast-paced environment.
- Provide accurate, relevant, and complete information by utilizing appropriate methods and tools.
- Process customer payments accurately and securely as needed.




- Represent our brand by upholding company standards and delivering service aligned with our core values in every interaction.

Requirements:

- Fluent in both English and Spanish (written and spoken)
- High School diploma or GED.
- Customer Service experience.
- Ability to pass all training assessments and complete ongoing training as needed.
- Consistent performance in quality, efficiency, and attendance targets.
- Calm and solution-focused under pressure.
- Robust accountability and ability to work independently.
- Excellent judgment and critical thinking for decisions on state regulations and company policies.
- Flexible availability, including evenings and weekends, as needed.

📌 Bilingual Operations Specialist (Bengaluru)
🏢 contactpoint 360
📍 Bengaluru