Location: India (Remote)

About the Role

Sycomp is looking for an experienced Billing & Compliance Manager to take ownership of our India billing operations and statutory billing compliance.

This is a hands-on leadership role for someone who understands the complexities of billing in India and can bring structure, governance and strong controls to a growing operation. You will oversee billing accuracy and timeliness, ensure compliance with Indian statutory requirements, develop and train the India billing team, and help align local processes with Sycomp's global Order-to-Cash and billing operations.

You'll work closely with Revenue Operations, Accounting, Finance, Tax, Logistics and Sales Operations, acting as a key in-country expert for India billing.

About Sycomp

Sycomp is a global IT services and logistics provider, delivering complex technology solutions to enterprise customers worldwide. Headquartered in Silicon Valley, we support clients across more than 150 countries through our global integration centers, logistics networks, and engineering expertise.

Our teams work at the intersection of IT infrastructure, supply chain, and services, helping organizations deploy and manage technology seamlessly across global environments. We are known for taking on complex challenges and delivering reliable, scalable solutions that support our customers' critical operations.

At Sycomp, you will be part of a collaborative, globally distributed team where operational excellence, ownership, and continuous improvement are at the core of what we do.

What You'll Do

Own India Billing & Compliance

- Oversee the accuracy, timeliness and statutory compliance of customer invoicing for Sycomp's India entity.
- Ensure tax invoices, credit notes and debit notes meet applicable GST requirements.
- Ensure correct treatment of GSTIN, place of supply, HSN/SAC classifications and CGST/SGST/IGST.
- Oversee e-invoicing, including IRP registration, IRN and QR-code requirements.
- Ensure e-way bills are generated where required for the movement of goods.
- Support compliant invoicing of exports and zero-rated supplies, including applicable LUT requirements.
- Maintain alignment between invoicing data and GSTR-1 reporting.
- Drive invoice accuracy, timely processing and reduction of aged unbilled orders.

Manage Freight, Customs, Duties & Tax Validation

- Ensure invoices accurately reflect freight, insurance, customs duties, import IGST and other applicable charges.
- Partner with Logistics and Tax to validate Bill of Entry and shipping details, duty and freight calculations, customer contracts and purchase-order requirements.
- Establish strong pre-invoice controls to identify issues before invoices are issued.
- Work to eliminate recurring errors such as duplicate charges, cancelled-item billing and missing freight charges.

Connect India Billing with Global Operations

- Serve as the India extension of Sycomp's global billing organization.
- Align local billing activities with global billing policies,



Order-to-Cash standards and Oracle requirements while ensuring compliance with Indian statutory requirements.
- Perform monthly reconciliation between local GST/IRP invoices and Oracle invoices and investigate differences.
- Support month-end close by identifying and communicating billing-related accruals, deferrals and adjustments.
- Maintain clear records and supporting documentation for statutory audits, GST audits and internal reviews.
- Maintain an exception log with clear ownership, root cause and resolution of billing issues.

Lead & Develop the India Billing Team

- Lead, coach and develop India Lead Billing Specialists and Billing Specialists.
- Set clear expectations and build the team's expertise in GST, e-invoicing, customs, freight and Oracle billing processes.
- Create, maintain and continuously improve Standard Operating Procedures (SOPs) for India billing activities.
- Deliver structured onboarding and ongoing training, including refresher training when statutory or internal requirements change.
- Hold regular one-to-ones with team members to review progress, goals and performance.

Improve Processes & Drive Automation

- Identify opportunities to simplify, improve and automate India billing processes.
- Reduce manual workarounds, recurring errors and unnecessary rework.
- Use Oracle, Tableau and other reporting tools to monitor billing performance and identify root causes.
- Develop reporting around invoice aging, accuracy, backlog and billing exceptions.
- Drive measurable process improvements and standardization across the billing operation.

Partner Across the Business

- Work closely with Revenue Operations, Accounting, Finance, Tax, Logistics, Sales Operations and Oracle support.
- Act as a key in-country point of contact for India billing questions and issues.
- Lead regular billing reviews with key stakeholders.
- Escalate unresolved billing blockers promptly.
- Help establish clear roles, responsibilities and process ownership across India billing activities.
- Communicate clearly and effectively with stakeholders across different functions and time zones.

What We're Looking For

- Bachelor's degree in Finance or Accounting.
- 8+ years of experience in Billing, Order-to-Cash, Accounts Receivable or a related area, including hands-on India GST invoicing experience.
- 2–5 years of people leadership experience, including team training and development.
- Experience creating and maintaining SOPs and leading process improvements, projects and cross-functional initiatives.
- Strong knowledge of India GST, including CGST/SGST/IGST.
- Hands-on knowledge of e-invoicing, IRP/IRN, e-way bills, customs, import/export regulations, freight/logistics billing and statutory invoicing requirements.




- Experience supporting GST audits, statutory compliance reviews or tax-related billing inquiries.
- Experience billing for both services and physical hardware shipments in a complex operational environment.
- Experience working within a multinational organization, preferably supporting U.S.-based operations and stakeholders across multiple time zones.
- Experience using Oracle ERP is preferred; experience with similar platforms such as SAP, NetSuite or Dynamics is also relevant.
- Strong ability to optimize and streamline billing processes to improve accuracy and efficiency.
- Strong critical-thinking and hands-on analytical skills.
- Excellent organizational skills and attention to detail.
- Strong verbal and written English communication skills.
- Ability to work effectively with Finance, Tax, Logistics, Revenue Operations, Sales Operations and Customer Success stakeholders.
- Strong computer skills, including experience with Microsoft tools, Tableau and other relevant technologies.
- Transparent communication and strong relationship-building skills across employees, peers and executives.
- High standards of ethical behaviour and business practice.

Why Join Sycomp?

Technology Means the World to Us

Technology connects people, enables business, fosters innovation, and helps organizations operate without boundaries. Every day, Sycomp’s diverse team delivers on the company’s mission to help customers and partners navigate the complexity of global IT—from cloud and data center computing to cyber security, networking, and integration and logistics across more than 150 countries.

If you thrive in a growth-minded and values-driven culture, Sycomp may be your next career adventure. At Sycomp, you will have the opportunity to work in a global setting, collaborate with cross-functional teams, and be part of a dynamic and growing organization.

Sycomp is known for its strong culture and commitment to employee growth. With a 93% company-wide retention rate, we foster an workplace where people can make a meaningful impact, develop professionally, and build rewarding careers over the long term.

Learn more about Sycomp and our employee benefits at: https://sycomp.com/careers/

Equal Opportunity Statement

Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.

Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at [email protected].

Sycomp may use automated tools, including artificial intelligence, to support certain aspects of the recruitment process, such as reviewing applications or identifying relevant experience. These tools assist our teams, and all hiring decisions are made following human review.

📌 Billing & Compliance Manager (India)
🏢 Sycomp
📍 India