- Ensure timely collection of customer payments in accordance with the booking terms and project work progress.

- Handle customer queries promptly, address concerns, and ensure timely resolution of escalations to enhance customer satisfaction.

- Follow up with customers for outstanding payments and ensure effective recovery of dues.

- Coordinate with financial institutions by providing the required documentation to facilitate customer loan processing and disbursements.

- Maintain accurate and up-to-date records of all customer interactions, communications, and service requests.

- Coordinate with site teams to conduct pre-delivery inspections and ensure readiness prior to customer handover.

- Liaise effectively with internal departments, including Sales, Accounts, Legal,



Projects, and PPMS, to ensure seamless customer service and issue resolution.

- Assist customers with property registration and other legal documentation required for the handover process.

- Maintain organized customer files and ensure all relevant documents are updated, filed, and archived periodically.

- Monitor collection status and prepare periodic reports on collections, outstanding dues, and recovery performance.

- Perform any other duties and responsibilities assigned by the Reporting Manager from time to time.

📌 Asst Manager - CRM (Mumbai)
🏢 PRESTIGE ESTATES PROJECTS
📍 Mumbai