Elevatoz is a Bangalore-based B2B SaaS company that builds and operates enterprise platforms for product traceability and integrated loyalty program management. Our platforms help brands authenticate products, track their movement through complex distribution networks, and engage channel partners, influencers, farmers and customers through configurable loyalty, rewards and engagement programs.

Our platforms are used by leading brands across Agri, Retail, Manufacturing, Construction and other sectors, giving us cross-industry depth in building scalable, outcome-driven SaaS solutions that strengthen stakeholder visibility, product movement and relationships, and deliver measurable business impact.

: Customer Success Manager – SaaS Platforms (AgriTech Traceability & Loyalty)

Location: Bengaluru

Experience: 8–12 years

Function: SaaS Account Management, Customer Success & Platform Adoption

Industry: B2B SaaS – AgriTech Traceability & Loyalty Platforms

Level: Senior leadership role; leads the AgriTech SaaS account management and customer success team

About the Role

We are looking for a Customer Success Manager to own the AgriTech customer portfolio for our traceability and loyalty SaaS platforms. You will be accountable for the full customer lifecycle on our platforms, from onboarding and time-to-value through adoption, renewal and expansion, and for the recurring revenue the AgriTech portfolio generates.

This is a leadership role. You will build and lead the account management and customer success team for the AgriTech vertical, act as executive sponsor for strategic customers, and serve as the senior escalation point for platform, adoption and commercial issues.

The ideal candidate combines a deep understanding of the agriculture and agri-input ecosystem with SaaS commercial maturity, team leadership and strong platform fluency.

Key Responsibilities

Portfolio Ownership & Customer Leadership

▪ Own the AgriTech customer portfolio across both the traceability and loyalty platforms and be the senior point of accountability for platform adoption, customer outcomes and recurring revenue.

▪Build and sustain senior relationships across customer organizations, including sales, marketing, supply chain, IT and operations leadership, positioning our platforms as core business infrastructure.

▪Maintain a portfolio-level view of ARR, renewals, net revenue retention, churn risk and expansion opportunities across all AgriTech accounts.

Team Leadership & Customer Success Operations

▪Lead, mentor and develop a team of Account Managers and Customer Success Managers; set goals linked to retention, adoption and expansion metrics, review performance and build a strong bench.

▪Define account segmentation and coverage models (strategic, growth and scaled tiers) and ensure clear ownership of every customer within the team.

▪Establish the customer success operating model for the vertical, including the customer journey, health scoring, renewal cadence, support tiers and escalation paths aligned to platform SLAs.

▪Build scalable playbooks for onboarding, adoption, renewal, expansion and churn prevention, along with reusable configuration templates and account review frameworks.

▪Partner with the Implementation and Onboarding team, who own platform configuration, integrations and go-live, to ensure a seamless transition from sale to onboarding to steady-state usage, with clearly agreed roles between customer success and implementation.

Onboarding, Adoption & Time-to-Value





▪ Be the customer’s primary point of contact through onboarding onto the platforms: align on the scope of modules and configuration, success criteria, go-live milestones and time-to-value targets.

▪Work with the Implementation team to track onboarding progress, including tenant setup, code generation and packaging hierarchy configuration, loyalty program rules, user provisioning and integrations, against the commitments made to the customer.

▪Identify onboarding risks and dependencies early, including pending customer inputs, master data, approvals or IT readiness, and drive them to closure with the Implementation team.

▪Provide customers with regular, transparent updates on onboarding status, release timelines and next steps.

▪ Drive post go-live adoption by monitoring platform usage and engagement metrics such as active users, enrolments, scan and authentication volumes, claims, redemptions and feature adoption, and run targeted adoption plans where usage is below benchmark.

▪Capture feature requests and configuration change requests, validate them against the product roadmap, separate standard capabilities from custom work, and route them to Product and Implementation with clear priority and commercials.

Subscription Revenue, Renewals & Expansion

▪Own recurring revenue outcomes for the AgriTech portfolio, including gross and net revenue retention, renewals and expansion ARR.

▪Lead commercial discussions on subscription plans, pricing tiers, usage-based components, contract renewals and add-on modules, in alignment with leadership.

▪Identify upsell and cross-sell opportunities across the platform suite, such as extending traceability customers into loyalty and engagement, adding new SKUs, plants, geographies, user groups or modules, and new use cases like anti-counterfeiting and demand generation.

▪Support recent business by participating in platform demos, proposals, solution walkthroughs and reference calls for AgriTech prospects.

▪ Forecast renewals, churn risk and expansion pipeline for the vertical and report to leadership.

Escalation & Platform Issue Management

▪Act as the senior escalation point for critical customer issues during onboarding and in production, ensuring rapid triage, root-cause analysis and clear ownership across Support, Engineering and Product.

▪Identify recurring issues and product gaps across accounts and drive permanent fixes into the product roadmap rather than one-off workarounds.

▪Track platform SLAs, support ticket trends, resolution times and customer-impacting incidents across the portfolio.

Customer Health, Business Reviews & Reporting

▪Run quarterly and executive business reviews with customer leadership, presenting platform usage, program performance, ROI delivered and the adoption and expansion roadmap.

▪Define and track customer health scores using signals such as product usage, feature adoption, engagement trends, support history, NPS/CSAT and renewal risk.

▪Provide leadership with regular reporting on portfolio health, ARR movement, retention, churn risk and team performance.





▪ Use platform and program data to demonstrate business impact and identify where additional modules or capabilities can deliver more value.

Voice of the Customer & Product Collaboration

▪Represent the customer perspective internally and consolidate structured product feedback across accounts for the Product and Engineering teams.

▪ Participate in roadmap discussions, beta programs and release planning, and drive customer adoption of new platform features.

▪ Bring market, competitor and industry insight into product and business strategy discussions.

AgriTech & Industry Engagement

▪Stay current with developments across digital agriculture, traceability, counterfeiting and product authentication, channel and farmer engagement, sustainability and agricultural supply chains.

▪Help customers understand how traceability, loyalty and data-driven platforms can improve channel, dealer and farmer outcomes.

▪ Represent Elevatoz at customer events and industry forums where appropriate.

What We’re Looking For

▪ 8–12 years of experience in SaaS Account Management, Customer Success, Key Account Management or a similar customer-facing role, with at least 3–4 years leading a team and managing a portfolio of enterprise SaaS accounts.

▪ Prior experience in AgriTech, agri-inputs (seed, crop protection, fertilizer), farm mechanization, dairy or agri-focused technology, loyalty or traceability environments, with the ability to engage credibly with senior stakeholders in the sector.

▪ Proven track record of driving retention, renewals and expansion in a B2B SaaS or subscription business, with ownership of metrics such as ARR, NRR, GRR and churn.

▪Commercial ownership: experience with recurring revenue targets, subscription pricing, renewal negotiations and account-level profitability.

▪Hands-on experience managing customers on configurable, enterprise SaaS platforms, including onboarding, adoption and integration-heavy deployments, from the customer-facing side.

▪Strong cross-functional follow-through: ability to align Implementation, Support, Product and Engineering teams around customer commitments across multiple accounts in parallel.

▪Comfortable working with product analytics, usage dashboards, health scores and CRM or customer success tools.

▪ Willingness to travel to customer offices and locations for reviews, escalations and relationship meetings as required.

Platform & Domain Understanding

We are not looking for a software developer or an implementation specialist, but the candidate should be platform-fluent and curious. You should understand our platforms well enough to demonstrate them, discuss configuration, integrations and roadmap credibly with customers, and challenge internal teams on timelines and priorities.

Education A bachelor’s degree in Agriculture, Agribusiness, Agricultural Engineering, Engineering, Technology, Business or a related discipline. A postgraduate qualification in Management, AgriBusiness, AgriTech or related fields is an advantage.

You will work directly with customer leadership, our Implementation, Product, Support, Engineering teams and our business leadership, and play a meaningful role in shaping how we scale customer success and grow our traceability and loyalty platforms in the AgriTech vertical.

If you are passionate about agriculture, excited by SaaS platforms and enjoy leading teams that turn platform adoption into measurable business impact for customers, we would love to hear from you.

📌 AgriTech Customer Success Manager (Bengaluru)
🏢 Elevatoz Loyalty
📍 Bengaluru