Designation: Admissions Manager

Business Unit: Global Study Partner (GSP)

Location: Noida

Working Days: 5 days, Monday to Friday

Work Mode: Work from Office

About the Role The Manager – Visa & Admissions will lead the University-Facing Admissions Team, responsible for driving application outcomes and managing post-submission processes across assigned international study destinations. The role will oversee the end-to-end university-facing journey, including securing offers, managing Genuine Student (GS) requirements, obtaining Letters of Acceptance (LOAs), coordinating Confirmation of Acceptance for Studies (CAS) issuance, and ensuring timely closure of university requirements.

The ideal candidate will bring strong international admissions expertise, university relationship management experience, and the ability to lead a team, streamline processes, manage escalations, and consistently deliver against turnaround times and operational targets.

Key Responsibilities

- Team Leadership and Performance Management

- Lead, mentor, and manage a team of Admissions Officers responsible for university-facing processes across assigned destinations.
- Allocate portfolios based on destination expertise, workload, and business priorities.
- Define team targets, monitor individual and team performance, and ensure timely closure of applications.
- Conduct regular reviews, provide coaching, and build destination-specific expertise within the team.
- Drive accountability, productivity, accuracy, and adherence to defined turnaround times.

2. Application Outcomes and Offer Management
- Oversee the follow-up and closure of university applications, ensuring timely receipt of offers and admission decisions.
- Monitor pending applications, identify bottlenecks, and establish escalation mechanisms to minimise delays.
- Ensure application outcomes are tracked accurately and that pending cases are prioritised based on intake deadlines and business requirements.
- Coordinate with application submission teams and other internal stakeholders to resolve application-related issues.

3. GS, LOA, CAS and Destination-Specific Compliance
- Oversee GS (Genuine Student) filing and related university requirements for applicable destinations.
- Ensure timely issuance of LOAs, CAS and other relevant admission documents, including CoE where applicable.
- Monitor fulfilment of offer conditions, documentation requirements,



deposit confirmations, and other prerequisites.
- Ensure the team follows destination-specific university policies, admission requirements, compliance guidelines, and process updates.
- Identify recurring documentation gaps and implement corrective measures to improve processing quality.

4. University Relationship Management
- Build and strengthen relationships with admissions teams and key contacts at partner universities.
- Act as the escalation point for delayed decisions, complex cases, documentation issues, and university-side concerns.
- Establish effective communication channels with university partners to improve turnaround times and application outcomes.
- Stay updated on university entry requirements, intake timelines, policy changes, and admission processes.
- Share relevant updates and ensure the team implements changes across assigned destinations.

5. Process Excellence and Operational Efficiency
- Develop and optimise SOPs, workflows, tracking mechanisms, and escalation matrices for university-facing operations.
- Identify process gaps affecting offer conversion, document issuance, and application closure, and implement improvement initiatives.
- Ensure accurate and timely updates across CRM systems, university portals, trackers, and management reports.
- Standardise reporting and follow-up practices across the team to improve visibility and operational control.
- Drive continuous improvements in processing time, quality, and overall stakeholder experience.

6. Stakeholder Management and Cross-Functional Coordination
- Collaborate with Application Submission, Student Counselling, Visa, Student Success, and other internal teams to ensure smooth case progression.
- Keep Regional Partners (RPs) and relevant stakeholders informed about application outcomes, pending requirements, and next steps.
- Ensure students receive the required university documentation and that cases are handed over seamlessly to the next stage.




- Partner with business leaders and internal stakeholders to address operational challenges and meet intake-related priorities.

7. MIS, Reporting and Business Reviews
- Track and report key operational metrics, including offer turnaround time, LOA/CAS issuance, pending applications, SLA adherence, and case closure rates.
- Prepare regular dashboards and performance reports for leadership reviews.
- Analyse trends, identify recurring delays, and recommend data-driven interventions.
- Maintain accurate records and ensure compliance with internal reporting and documentation standards.

Qualifications and Requirements

- Bachelor's degree in any discipline; a relevant postgraduate qualification would be an advantage.
- 5–8 years of experience in international admissions, study-abroad operations, university liaison, or application processing.
- At least 2–3 years of experience in team leadership or people management.
- Strong working knowledge of international admissions and post-offer processes for destinations such as the UK, Australia, Canada, or other major study-abroad markets.
- Hands-on understanding of GS requirements, CAS issuance, LOAs, CoE, offer conditions, and university documentation processes, as applicable to assigned destinations.
- Proven experience managing university relationships, escalations, multiple application pipelines, and intake-driven deadlines.
- Experience tracking operational KPIs, managing SLAs, preparing MIS reports, and improving team productivity.
- Excellent communication, stakeholder management, problem-solving, and decision-making skills.
- Proficiency in CRM systems, university portals, MS Office, and Google Workspace.
- Ability to work in a quick-paced, target-driven environment and manage competing priorities effectively.

Key Skills

- Team Leadership and Performance Management
- International Admissions Operations
- University Relationship Management
- Offer, LOA, CAS and CoE Management
- GS and Destination-Specific Compliance
- Process Improvement and SOP Management
- Escalation and Stakeholder Management
- SLA, KPI and MIS Reporting
- Operational Planning and Workload Management
- Attention to Detail and Deadline Management

Working Arrangement

- Work from the Noida office, Monday to Friday.
- Mandatory work-from-office attendance on all working days.
- Saturday and Sunday are weekly offs.

📌 Admissions Manager (Noida)
🏢 upGrad GSP
📍 Noida