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Job Description: Service Now TNI Architect

Experience

10+ years of experience in Service Now architecture, development and telecom modules

Job Summary

We are seeking a highly skilled Service Now TNI (Telecom Network Inventory) Architect to design, architect, and implement telecom and network infrastructure solutions on the Service Now platform. The ideal candidate will have deep expertise in Service Now modules [Telecom Network Inventory (TNI)), Telecom Service Management (TSM), Service Order Management for Telecom (SOMT], and along with solid understanding of network inventory, service modeling, and telecom operations. You will drive architecture decisions, ensure scalable implementations, and align Service Now capabilities with evolving telecom business needs.

Key Responsibilities





- Define end-to-end Service Now architecture for telecom/network inventory (TNI)
- Design scalable solutions using CMDB & CSDM, Discovery, Service Mapping, and TSOM/TNI
- Lead implementation of ITSM, ITOM, and telecom modules
- Model telecom/network services (L1/L2/L3, circuits, devices)
- Architect integrations with NMS, EMS, OSS/BSS systems
- Ensure CMDB data quality, governance, and reconciliation
- Mentor teams and drive best practices
- Optimize platform performance and scalability

Required Skills & Qualifications

- Strong expertise in Service Now ITSM, ITOM, CMDB
- Experience with Service Now TNI, Service Mapping, Discovery
- Knowledge of network infrastructure and telecom lifecycle
- Integration expertise (REST, SOAP, MID Server)
- Java Script, Glide APIs, Flow Designer
- Data modeling & CSDM

Certifications

- Service Now CSA
- CIS – Minimum 2 CIS certification
- Telecom certifications (Good to have)
- CTA (preferred)

Soft Skills

- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management
- Leadership and mentoring ability

EY | Building a better working world

📌 ServiceNow - TNI Architect - Manger 3 (India)
🏢 EY
📍 India