Role description

JOB DESCRIPTION: Regional Senior Manager

1. Position Overview

Position Title

Regional Senior Manager

Department

Bancassurance IBL

Level/ Band

501/Senior Manager

Role Summary:

- Liaise with Bank's Regional officers and Zonal Officers and ensure alignment on Life Insurance Business
- Maintain Wallet Share as per desired benchmark
- Drive Productivity through Focus Products
- Visit zones and regions - interact with Zonal Officers, Regional Officers and Bank branch managers
- Guide and support team to ensure achievement of targets
- Interact with customers to explain the products and solutions
- Ensure activation, persistency & productivity is maintained.
- Ensure quality of recruits hired in the team
- Maintain & drive compliance at the zone

1. Organizational Relationships

Reports To

National Sales Manager

Supervises

Area Sales Manager

1. Job Dimensions

Geographic Area Covered

Region(s)

Stakeholders Internal

Supervisors, Reportees (DRs + One-Downs), Ops, Underwriting, Legal, Distribution Operations, Customer Service, Compliance, Zonal HR, Zonal IT

External

Channel Partner

1. Key Result Areas

Partner and Client Management

- Exceeding regional targets (NB, renewal, STP, digitization, product mix and other assigned targets)
- Interact with the Bank Regional Officer and his/her team to ensure alignment towards Tata AIA in life insurance
- Engage with customers to explain the products and promote the brand
- Ensure team is focused on Sales and support to all branches assigned.
- Drive local contests and sales events/programs
- Keep track of all contests and initiatives launched - bank, other insurers and Tata AIA Life
- Maintain a robust relationship with bank Regional Officers/ Heads and Bank Branch manager and SPs - interact with them regularly to assess business status. Take help from them to push & motivate them to maintain productivity




- Managing the relationship between internal team and channel partner to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner
- Aid the bank branches to adopt new processes and technology
- Effective Management of Escalations for the Region

Team Management

- Assign target to each Area Manager at a branch level - New Business, renewal, STP, resolutions, special projects/initiatives undertaken, product mix.
- Ensure team is hands on with each branch and maintains a high engagement level with each member
- Team development and training
- Retention of high performing talent
- Tracking Competition and Keeping National Head updated about on-ground activities by Bank and competitors

Customer service

- Ensure adequate customer service - grievance redressal, claim settlement, renewal etc.
- Ensure agreed Policy Issuance TATs are maintained by liaising with Ops & Underwriting teams.

MIS & Reporting

- Analyze data cuts on Business Performance , share the findings with the National Head and develop strategy to fill gaps

Risk

- Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.

E Skills Required

Technical

- Good product knowledge
- Good knowledge of MS Office

Behavioral

Essential

Desired

Interpersonal skills

- Communication skills

- Creative thinking skills

- Supervising / Leadership skills

- Teamwork Skills

- Influencing skills

- Relationship Building skills

- Decision making skills

- F Incumbent Characteristics

Essential

Desired

Qualification

Graduation

Post graduate/Insurance specific training

Experience

Should have at least 8-12 years experience of sales with at least 4-5 years experience in leading teams.

Preferably needs to have PSU Banca sales experience in the insurance parlance.

📌 Regional Senior Manager - Bancassurance IBL (Mumbai)
🏢 Tata AIA Life
📍 Mumbai