Position: Account Manager – Domestic Staffing

Experience: 8+ Years

Industry: Staffing / Recruitment / Workforce Solutions

Employment Type: Full time

Location: As per business requirement

Position Overview

We are looking for an experienced Account Manager – Domestic Staffing with 8+ years of experience in client relationship management, staffing/recruitment services, and account management.

The Account Manager will be responsible for managing and strengthening relationships with existing domestic staffing clients, understanding their workforce requirements, coordinating with internal recruitment teams for timely fulfilment, and ensuring high levels of client satisfaction and service quality.

The ideal candidate should have strong client-facing, stakeholder management, communication, negotiation, and problem-solving skills, along with a good understanding of the domestic staffing/recruitment lifecycle.

Key Responsibilities

Client Relationship Management

- Manage and maintain strong, long-term relationships with existing domestic staffing clients.
- Act as the primary point of contact for assigned client accounts.
- Develop a thorough understanding of client organizations, business requirements, hiring plans, and workforce needs.
- Conduct regular client follow-ups, account reviews, and service review meetings.
- Build trust and establish strong relationships with key client stakeholders, HR teams, hiring managers, and procurement teams.
- Identify opportunities to improve client engagement, satisfaction, retention, and account growth.

Staffing & Requirement Management

- Understand and gather detailed client hiring requirements, including skill requirements, experience, location, number of resources, timelines, and commercial expectations.
- Translate client requirements into clear and actionable requirements for internal recruitment teams.
- Coordinate closely with recruiters, sourcing teams, delivery teams, and operations to ensure timely fulfilment of staffing requirements.
- Track open requirements from initiation through candidate submission, interview, selection, onboarding, and deployment.
- Monitor recruitment pipelines and ensure that client requirements are fulfilled within agreed timelines.
- Follow up with internal teams on pending positions and proactively communicate status updates to clients.

Client Communication & Stakeholder Management

- Serve as the central communication channel between clients and internal staffing/recruitment teams.
- Handle client queries, concerns, escalations,



and service-related issues professionally and within agreed timelines.
- Proactively communicate recruitment progress, challenges, delays, and proposed solutions to clients.
- Manage expectations regarding candidate availability, hiring timelines, onboarding, replacements, and service delivery.
- Maintain professional communication with multiple stakeholders and ensure timely follow-ups.

Account Management & Growth

- Maintain and grow existing staffing accounts by understanding changing client requirements and business needs.
- Identify opportunities for additional staffing requirements, new skill demands, increased hiring volumes, and other account growth opportunities.
- Support account expansion and revenue growth through effective relationship management and service delivery.
- Monitor account health, client engagement, open requirements, fulfilment ratios, and overall business performance.
- Identify potential risks to client retention and proactively develop corrective action plans.

Service Delivery & Performance Monitoring

- Monitor recruitment progress and ensure service delivery against agreed SLAs and timelines.
- Track metrics such as requirement fulfilment, candidate submissions, interview conversions, closures, onboarding, attrition, and replacement requirements.
- Coordinate with recruitment and delivery teams to address bottlenecks affecting fulfilment.
- Ensure consistent service quality and adherence to client expectations.
- Collect client feedback and work with internal teams to implement improvements.

Reporting & Documentation

- Maintain accurate records of client requirements, account activities, candidate status, closures, and follow-ups.
- Prepare and share regular account performance reports with management and clients as required.
- Track open positions, fulfilment status, aging requirements, and recruitment performance.
- Prepare account review presentations and dashboards for periodic client/business review meetings.
- Maintain documentation related to client communication, escalations, SLAs, and service performance.

Escalation & Issue Resolution

- Act as the first level of escalation for client concerns related to staffing and recruitment services.
- Work with internal recruitment,



operations, HR, and delivery teams to resolve issues promptly.
- Analyze recurring client concerns and recommend process improvements.
- Ensure escalations are tracked through closure and communicate resolutions effectively to clients.

Required Skills & Competencies

- 8+ years of experience in Account Management, Client Relationship Management, Staffing, Recruitment, or Workforce Solutions.
- Strong experience managing domestic staffing/recruitment clients.
- Good understanding of the staffing and recruitment lifecycle.
- Strong client relationship and stakeholder management skills.
- Excellent verbal and written communication skills.
- Strong negotiation, presentation, and interpersonal skills.
- Ability to understand client hiring requirements and coordinate effectively with recruitment teams.
- Strong follow-up and ownership skills.
- Ability to manage multiple client accounts and requirements simultaneously.
- Strong problem-solving and escalation-management capabilities.
- Good analytical and reporting skills.
- Ability to work with recruitment, sourcing, delivery, operations, HR, and business teams.
- Strong customer-service orientation with a focus on client satisfaction and retention.
- Ability to work in a fast-paced, target-driven staffing environment.

Preferred Experience

Candidates with experience in the following areas will be preferred:

- Domestic IT staffing / recruitment
- Contract staffing
- Permanent staffing
- Workforce solutions
- Managed staffing services
- Client/vendor management
- B2B client relationship management
- Recruitment account management
- MSP/VMS-based staffing environments
- Large enterprise client management

Key Performance Indicators (KPIs)

- Client retention and satisfaction
- Requirement fulfilment rate
- Turnaround time for open requirements
- Candidate submission and interview conversion
- Position closure rate
- Account revenue and growth
- Client engagement and relationship strength
- SLA adherence
- Escalation resolution time
- Quality of service delivery

Ideal Candidate Profile

The ideal candidate should be a client-focused and result-oriented Account Manager who can independently manage existing staffing accounts, understand client hiring requirements, coordinate with recruitment teams, resolve escalations, and ensure timely fulfilment.

The candidate should be confident in dealing with senior client stakeholders and capable of balancing client expectations, recruitment delivery, service quality, and account growth.

📌 Account Manager (Secunderabad)
🏢 Quess IT Staffing (Formerly known as Magna Infotech)
📍 Secunderabad