Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Manager–Technical Training

Qualys is changing the market by delivering a SaaS platform that solves the most difficult challenges faced by security and IT operations teams, regardless of an organization's size or complexity. Come work for the only company with a closed-loop solution that can detectand block sophisticated threats and patch the underlying vulnerabilities being targeted by cyber attackers – all from one agent and one platform.

Weseek a technical manager who will lead the Qualys Technical Trainingteam. The Qualys Technical Trainingteamoversees and managesthetrainingprocessfor Qualys customers. As the manager of the Trainingteam,you will manage a team ofinstructorswhoteach and build content for Qualys and ensure the training we buildalignswith customer goals and values.

Responsibilities:

- Overseeing and managing the customer, partner, and internal training process.

- Collaborating with internal stakeholders like product management, support, and engineering to update content.

- Overseeing the team and the contentbuiltforour security conferences.

- Understanding customer context, overseeing goals, and providing productdemos.

- Educating customers and working with the team tooptimizetheir product setup for the quickest path tosuccess.

- Driving speedy content production.

- Accommodating training requests from Sales.

- Providing feedback from customers to our instructors for continual improvement.





- Improving product adoption and customer retention and helping foster positive customer relationships that create a loyal customerbase.

Required Qualifications:

- Minimum4-5 years ofexperienceinleading a teamin customertechnical training, enablement, customer service and support, customer success, or similar experience.

- Candidatemust have a technical background in cybersecurity, networking, or related technology.

- Experience working on a technical team, such as Technical Support, Enablement, and Customer Success.

- Experience with the Qualys platform as a practitioner, technical seller, sales engineer, subject matter expert, etc.

- Solid understanding and hands-on experience withcontinuous threat exposure management (CTEM),asset management, patching, vulnerability/riskmanagement, policy compliance,and configuration management, cloud and application security, and/orthreat detection.

- Ability to designlearningplans that align with customerobjectives.

- Strong analytical and goal-oriented mindset backed by solid project management skills.

- Experience with contentdevelopment. Amajorportionof this role includes managing a team that creates self-paced and instructor-led content.

- Working knowledge of popular public cloud services infrastructure offerings such as AWS, GCP, and Azure.

- Prior experience in personally engaging with Enterprise customers.

- Robust communicator – written, verbal, and presentation.

- Excellent emotional intelligence, interpersonal, and presentation skills.

📌 Manager, Technical Training (India)
🏢 Qualys
📍 India