The opportunity

We are looking for a Supervising Associate – Operations Coordinator, who will be responsible for performing the activities mainly related to Brand & Marketing (B&M;) operations management and partly project coordination. As part of the B&M; team, you will coordinate with consistent, high-quality services to key stakeholders across verticals/ business segments.

Your key responsibilities

- Issue Resolution: Promptly address operational issues to maintain service excellence and optimize client satisfaction. Understand client needs and ensure that operations align with delivering value to clients
- Relationship Management: Collaborate with key stakeholders and specialist areas to ensure tasks are delivered within agreed timeframes
- Cross-Departmental Collaboration: Facilitate collaboration to enhance operational efficiency and ensure client-focused outcomes
- Process Optimization: Analyze and improve business processes for enhanced efficiency and effectiveness
- Data Analysis & Data Management: Proficiently analyze data to make informed decisions and improve operational performance
- Execute data cleansing, update project forms, and manage project asset updates
- Deployment Activities: Orchestrate deployment activities for various projects
- Workflow Operations: Manage shared mailboxes and oversee ticketing items
- Budget Management: Contribute to budget planning, report preparation, and expense monitoring
- Project Management: Assist in planning, executing, and closing projects, including resource allocation and timeline management
- Procurement Support: Support the procurement process from requisitions to purchase orders and invoice processing
- Risk Management: Promptly identify, assess, and mitigate operational risks
- Web Management: Manage and update web pages, collaborating with the team to enhance web presence
- Documentation: Format presentations and decks, and handle SCORE submissions
- Event Support: Provide analyst briefing books, conduct surveys, generate event reports, and support webcast operations
- Meeting Coordination: Draft and publish meeting minutes and engage in research activities
- Leadership Skills:



Demonstrate the ability to motivate colleagues and manage conflicts effectively
- Communication Skills: Exhibit strong verbal and written communication skills for effective collaboration with stakeholders
- Technology Proficiency: Possess familiarity with data analysis and operations/project management software and tools

Skills and attributes for success

- Exceptional communication skills - both written and verbal
- Demonstrate robust organizational skills and critical thinking abilities
- Demonstrate strong interpersonal, analytical skills, problem-solving and decision-making skills
- Exceptional attention to detail
- Contribute as an effective team member and take accountability for deliverables
- Flexible and willing to adjust to multiple responsibilities to align with developing business requirements, shifting priorities and rapid changes

To qualify for the role, you must have

- Overall – 8-10 years of experience; 4-5 years of relevant experience
- Bachelor’s degree or master’s degree
- Flexibility to support UK/US time zone
- Experience working with global clients

Ideally, you’ll also have

- Practical experience of working in MS Excel, Word, PPT, Outlook, Teams, PowerBI, Share Point, One Drive
- Experience in building pages preferred
- Knowledge in Project Management concepts and methodologies
- Positive understanding of brand, marketing, and communications
- Aptitude and willingness to continually expand your core skillset, including GenAI readiness

Technologies and Tools

- Proficiency in Microsoft Office Suite (Word, Excel, PPT)
- Hands on experience with Modern Share Point Online, Microsoft Power BI, Microsoft One Drive, ChatGPT/ Co-Pilot
- Knowledge of Project Management methodologies and tools – Microsoft Project, Trello, Jira,

What we look for





- Self-motivated individuals with robust desire to learn/ expand their knowledge/ skills/ experiences which fit into changing business environments
- Individual should be capable to prioritise tasks assigned to them with appropriate time management and listening skills
- Ability to build and leverage relationships with and influence multiple internal groups across all levels of the organization
- Ability to quickly define challenges, collect input, conduct assessments, draw conclusions and provide timely recommendations
- Take the initiative; be proactive in a fast-paced and highly challenging environment
- Efficient team player and ability to demonstrate sound mindset in challenging situations
- Creative problem-solving mindset with a flexible can-do attitude
- Flexibility to work during varying shifts, accommodating global time zones
- Strong organizational and operations management skills

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy

We offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career

- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next
- Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs

EY | Building a better working world

📌 CBS- BMC-Enablement - Ops Management-Supervising Associate (India)
🏢 EY
📍 India