This Sales Telecaller job description template is designed to help you attract highly motivated telesales professionals who can effectively convert leads, handle customer objections, and drive revenue growth. A successful Sales Telecaller is responsible for initiating outbound calls, managing inbound inquiries, and closing deals entirely over the phone while maintaining an accurate Customer Relationship Management (CRM) database.Job OverviewAttributeDetails

Job Title Sales Telecaller / Telesales Representative

Department Sales

Employment Type Full time / Part-time

Reporting To Sales Manager / Telecalling Supervisor

Salary Range Competitive base salary plus performance-based incentives and commissionsCore ResponsibilitiesArea of ResponsibilitySpecific Duties

Lead Generation & Sales Initiate outbound calls to prospective customers using a provided database.

- Pitch products or services effectively using predefined scripts.
- Close sales deals directly over the phone to meet daily, weekly, and monthly targets.Customer Engagement Answer inbound phone calls from potential customers inquiring about services.
- Build strong customer rapport by understanding their requirements and specifications.
- Resolve customer queries, doubts, and complaints professionally.Data & CRM Management

Log all call details, outcomes, and customer feedback into the CRM platform.Experience1–3 years of proven experience as a Telecaller, Telesales Representative,



or in a similar outbound sales environment (freshers with exceptional skills may apply).

Language Skills

Excellent verbal communication and clear pronunciation in English (and relevant local languages).

Technical Proficiency

Familiarity with CRM systems, call management tools, and basic computer applications like Microsoft Excel.

Core Competencies

Strong negotiation skills, persistent objection handling, outstanding telephone etiquette, and a cool-tempered attitude to manage customer rejection.Key Performance Indicators (KPIs)MetricTarget Standard

Call Volume

Achieving the mandated daily or weekly number of outbound calls.

Conversion Rate

Percentage of calls successfully converted into closed sales or qualified appointments.

Data Integrity

Ensuring 100% accurate and timely logging of interaction notes within the CRM.

Quota Achievement

Consistently meeting or exceeding the assigned monthly sales revenue targets.

- Maintain and update customer databases regularly with high data accuracy.Pipeline & Follow-ups Conduct regular follow-up calls with warm leads to nurture conversions.
- Pass highly qualified leads or complex prospects to the field sales team when necessary.Requirements & QualificationsCriterionRequirement DetailsEducationHigh school diploma, 12th pass, or equivalent; a Bachelor's degree is a plus.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Tele Caller Executive (Ludhiana)
🏢 Ganpati Enterprises
📍 Ludhiana