We are looking for a friendly, professional, and responsible Receptionist to manage the gym’s front desk, handle member enquiries, and support day-to-day gym operations.

Front Desk & Member Handling

- Welcome members and visitors professionally.
- Handle gym enquiries through walk-ins, phone calls and WhatsApp.
- Explain membership plans, offers, timings and facilities.
- Follow up with new enquiries and potential members.
- Assist members with basic queries and requirements.
- Maintain a positive and welcoming gym environment.

Membership & Records

- Maintain member registration and renewal records.
- Update membership details, expiry dates and payments.
- Maintain daily attendance/entry records.
- Follow up regarding renewals and pending payments.
- Coordinate with trainers regarding new members and workout plans.

Sales & Follow-Up

- Convert enquiries into gym visits and memberships.
- Explain available membership plans and current offers.
- Make regular follow-up calls/messages to prospective clients.
- Inform management about important leads, complaints or member concerns.

Daily Operations

- Keep the reception/front desk organised and skilled.
- Maintain basic records, forms and documents.
- Coordinate with housekeeping and trainers when required.
- Monitor basic front-desk requirements such as stationery,



registers and other supplies.
- Report operational issues to management.

Candidate Requirements

- Good communication and interpersonal skills.
- Basic knowledge of WhatsApp, phone calls and computer operations.
- Polite, confident and presentable personality.
- Ability to communicate in English, Hindi and Marathi is preferred.
- Good customer-handling and follow-up skills.
- Basic sales ability will be an advantage.
- Previous experience in a gym, fitness centre, reception or customer-service role is preferred.
- Freshers with good communication skills may also apply.

Important Qualities

- Punctual and disciplined.
- Honest and responsible.
- Friendly with members but professional.
- Good at handling multiple tasks.
- Comfortable with sales and follow-ups.
- Willing to take responsibility for daily front-desk operations.

Working Expectations

The receptionist is expected to:

- Report on time according to the assigned shift.
- Maintain professional behaviour with members and staff.
- Keep member information and business matters confidential.
- Follow FHIVE FITNESS rules and procedures.
- Maintain a clean, organised and welcoming reception area

Pay: ₹12,000.00 - ₹24,000.00 per month

Work Location: In person

📌 Receptionist/Administrator (Nagpur)
🏢 Fhive Fitness
📍 Nagpur