Location: Gurugram, Haryāna, India
Date Posted: Oct 14, 2026

About Alvarez & Marsal

Alvarez & Marsal (A&M;) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work - guided by A&M;'s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity - are why our people love working at A&M.;

The Team

We are looking for a seasoned consulting professional with experience in process transformation, operational excellence, and business change within the Financial Services sector. The ideal candidate will have a strong track record in leading complex transformation engagements, designing and implementing future-state operating models, and driving measurable impact through process re-engineering, digitization, and automation initiatives.

This role demands a blend of strategic problem-solving and operational rigor — someone who can partner with senior client stakeholders, translate business challenges into actionable transformation roadmaps, and lead high-performing consulting teams to deliver sustainable results.

Given our growth ambitions, we seek an individual who is entrepreneurial, outcome-oriented, hands-on, and comfortable operating with ambiguity while driving multiple priorities independently.

How you will contribute

- Lead Transformation Engagements: Lead and deliver end-to-end process and operations transformation programs across key areas such as retail banking, corporate banking, insurance, asset managers, payments.

- Drive initiatives in cost optimization, productivity improvement, process (re)design, operating model redesign, and digital enablement for financial services clients.

- Solution Design & Delivery: Develop holistic transformation solutions integrating process re-engineering, automation (RPA/AI), analytics, and technology enablement to address client pain points.

- Define target operating models, process KPIs, and performance dashboards to ensure measurable outcomes and long-term sustainability.

- Client Engagement & Relationship Management: Build trusted relationships with onshore teams, C-suite and senior stakeholders

- Advise clients on strategic transformation priorities,



operating model evolution, and implementation roadmaps aligned to their business objectives.

- Program & Change Management: Oversee multi-stream transformation programs ensuring delivery excellence, risk management, and stakeholder alignment.

- Drive change management initiatives to support adoption of new processes, systems, and behaviors.

- Practice Development & Thought Leadership: Contribute to the growth of the Financial Services consulting practice through solution development, go-to-market support, and client proposals.

- Team Leadership & Capability Building: Lead, coach, and mentor teams of consultants, fostering a culture of collaboration, innovation, and performance excellence.

- Develop internal capabilities in process transformation frameworks, design thinking, and operational analytics.

Qualifications

- Experience: 12–14 years of relevant experience in process transformation, operations consulting, or business change, preferably within top-tier consulting firms (including any with large financial institutions).

- Domain Expertise: Deep understanding of financial services operations — including retail/wholesale banking, lending, payments, or insurance — and awareness of evolving regulatory and digital trends.

- Transformation Delivery: Proven experience leading transformation programs encompassing process re-design, automation, target operating models, and performance improvement.

- Client Leadership: Demonstrated ability to engage onshore teams and senior stakeholders, build trusted advisory relationships.

- Project & People Management: Track record of managing large, cross-functional teams and delivering projects on time, within scope, and to high quality standards.

- Communication: Excellent presentation, facilitation, and written communication skills.

Your journey at A&M;

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique skilled and personal development.



Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M.; The possibilities are endless for high-performing and passionate professionals.

Culture & Values

At Alvarez & Marsal, our core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity guide everything we do, shaping a culture rooted in entrepreneurship, impact, and integrity. We trust our people to take ownership early, contribute to meaningful challenges, and drive results that matter. We empower growth and champion diverse perspectives. Above all, we value doing the right thing. For those ready to roll up their sleeves, lead with integrity, and be difference makers, this is where it starts.

Equal Opportunity Employer

It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M; policy statements and additional information by region here.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M; policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M; will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

📌 Associate Director, FS Process Transformation & Operations Consulting - Global Capability Center (Gurugram)
🏢 Alvarez & Marsal
📍 Gurugram