Job Description: Customer Support Executive

Company: ARB Accessories Private Limited
Location: Greater Noida, Uttar Pradesh
Department: Customer Support

About the Role

ARB Accessories Private Limited is looking for a customer-focused and organised Customer Support Executive to handle customer enquiries, assist with orders, and coordinate timely issue resolution. The role involves supporting customers purchasing lithium-battery accessories, EV components, and related products through clear communication and accurate information.

Key Responsibilities

- Handle customer enquiries: Respond professionally to customer calls, WhatsApp messages, and emails regarding products, orders, and after-sales support.
- Provide accurate information: Share verified product details, prices, stock availability, and applicable company policies. Refer technical or compatibility-related questions to the appropriate team.
- Support order processing: Assist customers with placing orders, confirming order details, and resolving payment or invoice-related queries in coordination with the relevant department.
- Track dispatch and delivery: Coordinate with warehouse and logistics teams to provide order updates and address delayed, missing, or incorrect shipments.
- Resolve complaints: Record customer concerns,



coordinate returns or replacement requests according to company policy, and follow up until the issue is resolved.
- Maintain customer records: Keep accurate records of enquiries, complaints, commitments, and follow-up actions in the company’s designated system.
- Coordinate internally: Work closely with sales, accounts, warehouse, and technical teams. Escalate unresolved matters and highlight recurring customer concerns.

Qualifications and Skills

- Graduation preferred; relevant experience in customer support, e-commerce operations, or order coordination is an advantage.
- Good verbal and written communication skills in Hindi and English.
- Basic computer proficiency, including email, WhatsApp Business, and Microsoft Excel or Google Sheets.
- Strong listening, problem-solving, and follow-up skills, with the ability to handle customer concerns patiently and professionally.
- Attention to detail when recording product codes, quantities, customer information, and order details. Familiarity with battery accessories or electrical products is an added advantage.

Pay: ₹18,000.00 - ₹20,000.00 per month

Advantages:

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Service Assistant (Greater Noida)
🏢 ARB Accessories
📍 Greater Noida