Key Responsibilities

Guest Reception and Experience

- Welcome guests warmly and handle check-in and check-out smoothly and accurately.
- Verify guest ID and complete registration as per statutory requirements (including Form C for foreign nationals).
- Explain room features, amenities, house rules, and services at check-in. For YOLO Studio, this includes long-stay terms and the appliance and utility handover.
- Address guest requests, queries, and complaints promptly. Escalate to the manager where needed.
- Coordinate with housekeeping, maintenance, and F&B; for quick turnaround of guest needs.

Reservations and Inventory

- Handle reservations from phone, walk-ins, email, the website booking engine, and OTAs.
- Keep room availability, rates, and inventory updated across channels (PMS / channel manager).
- Convert enquiries into bookings through polite follow-up and clear communication on tariffs and inclusions.
- Support corporate and long-stay bookings with accurate quotations and documentation.

Billing and Cash Handling

- Prepare accurate guest folios, invoices, and GST-compliant bills.
- Collect payments (cash, card, UPI, bank transfer) and reconcile at the end of every shift.
- Maintain the shift handover log, cash register, and daily reports.

Operations and Coordination

- Track room status, arrivals, departures, and housekeeping readiness.
- Maintain the key control, lost and found, and visitor registers.
- Follow safety, security, and emergency procedures.




- Handle guest feedback and encourage reviews on Google and OTA platforms.

Sales Support

- Identify upsell opportunities such as room upgrades, extended stays, and F&B; packages.
- Share leads from walk-ins and enquiries with the sales team.

Qualifications and Experience

- Graduate in any discipline. A Diploma or Degree in Hotel Management is preferred.
- 1-3 years of front office or guest-facing experience in a hotel, serviced apartment, or co-living setup. Freshers with strong communication skills and a hospitality attitude may also apply.

Skills Required

- Fluent English and Kannada or Hindi (additional languages are a plus)
- Professional grooming and a courteous, composed manner
- Working knowledge of a PMS, MS Office, and email
- Familiarity with OTA extranets (MakeMyTrip, Booking.com, Agoda, etc.) is an advantage
- Basic billing, GST, and cash-handling accuracy
- Problem-solving ability under pressure
- Willingness to work rotational shifts, weekends, and holidays

What We Offer

- Work across two distinct hospitality formats: a business hotel and serviced apartments
- Training on PMS, guest handling, and revenue basics
- Growth path to Senior Front Office Associate, Front Office Supervisor, and Front Office Manager within YOLO Living’s expanding portfolio
- Performance-linked incentives
- Staff meals and a supportive team setting

Pay: ₹20,000.00 - ₹24,000.00 per month

Benefits:

- Food provided
- Leave encashment
- Paid time off

Work Location: In person

📌 Front Office Associate (Yelahanka)
🏢 Yolo Property Services Private
📍 Yelahanka