Job Description – Customer Care Executive (CCE)

Position: Customer Care Executive (CCE)
Department: Operations
Industry: Cinema / Entertainment
Reporting To: Duty Officer / Operations Manager

Key Responsibilities

1. Box Office Operations

- Handle ticket bookings, cancellations, exchanges, and customer queries at the box office.
- Ensure accurate cash/card/UPI transactions and maintain proper cash handling procedures.
- Provide information regarding movie timings, seat availability, offers, and promotions.
- Ensure smooth and efficient ticketing operations during peak hours.
- Maintain accuracy in daily sales and transaction records.

2. Café / F&B; Operations

- Handle customer orders and ensure timely service at the café/concession counter.
- Maintain proper billing and payment procedures.
- Ensure food and beverage counters are clean, hygienic, and properly stocked.
- Follow food safety, hygiene, and quality standards.
- Coordinate with the kitchen/F&B; team to ensure smooth order fulfilment.

3. Customer Handling

- Greet and assist customers in a courteous and skilled manner.
- Understand and resolve customer queries and concerns promptly.
- Handle customer complaints professionally and escalate unresolved issues to the Duty Officer/Manager.
- Provide accurate information about movies, shows, facilities, offers, and cinema policies.




- Ensure a positive customer experience throughout the customer's visit.

4. Floor Handling

- Monitor assigned cinema floors, screens, lobby, and common areas.
- Assist customers with seat locations, screen directions, and other requirements.
- Ensure screens are ready for shows and coordinate with the projection/operations team when required.
- Monitor cleanliness, housekeeping, temperature, lighting, and overall ambience.
- Identify and report operational issues, safety concerns, or maintenance requirements.
- Assist in managing customer movement during show entry, intervals, and exit.

5. General Responsibilities

- Follow all company SOPs, operational procedures, and safety guidelines.
- Maintain discipline, grooming, punctuality, and professional behaviour.
- Coordinate with other departments to ensure smooth cinema operations.
- Support the team during peak hours, special screenings, and events.
- Perform other operational duties assigned by the Duty Officer/Operations Manager.

Key Skills Required

- Good communication and customer service skills
- Basic computer and billing knowledge
- Cash-handling skills
- Ability to handle customer complaints
- Teamwork and coordination

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Mumbai)
🏢 Cineline India
📍 Mumbai