Responsibilities

- Provides customer service by answering incoming service requests, via phone, chat, email.
- Generates and dispatches service request work orders for completion by vendors.
- Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
- Updates customer service database, and spreadsheets as needed with updated service information.
- Contacts customer for additional information and communicating the resolution or progress of customer complaints.
- Runs, reviews, and distributes various reports as necessary.
- Provides informal assistance such as technical guidance and/or training to co-workers.
- Desired Candidate Profile
- Good communication skills
- Should have experience in Residential

Qualification:

- Minimum qualification graduation
- Good communication skills.
- Good knowledge of MS Excel and data management
- Positive verbal communication and convincing skills.
- Comfortable speaking with customers over the phone.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Sonipat)
🏢 Likraft Industries
📍 Sonipat