- Monitor and improve the overall customer experience across sales and service departments.
- Conduct customer satisfaction calls and collect feedback after vehicle delivery and service visits.
- Handle customer complaints, concerns, and escalations professionally.
- Coordinate with sales, service, and CRM teams to resolve customer issues promptly.
- Monitor customer satisfaction scores, feedback ratings, and service quality.
- Ensure timely follow-up on customer complaints and feedback.
- Identify gaps in customer service and implement improvement measures.
- Evaluate the quality of customer interactions and ensure adherence to dealership standards.
- Prepare customer feedback reports and submit performance updates to management.
- Support customer retention, repeat business, and customer loyalty initiatives.
- Coordinate with department heads to improve customer satisfaction and service delivery.
- Ensure compliance with manufacturer customer experience standards and dealership procedures.

Pay: ₹11,000.00 - ₹51,000.00 per month

Perks:

- Provident Fund

Work Location: In person

📌 Customer Experience Manager (Kayamkulam)
🏢 Sleeba & Sons Motor Coorporation
📍 Kayamkulam