Job Summary:

We are seeking a dedicated Client Relations Assistant to manage complaint-related calls, queries, and communications. The ideal candidate will have language fluency in English & Malayalam and experience in customer support or a call center environment, handling both inbound and outbound calls, as well as emails and chat inquiries.

Key Responsibilities:

- Answer and resolve complaint-related calls and inquiries
- Process service requests and provide status updates to clients
- Handle inbound and outbound calls with professionalism and efficiency
- Respond to customer queries via email and chat
- Ensure accurate and timely documentation of client interactions

Qualifications:

- Good communication and interpersonal skills.
- Preference will be given to Keralites who are willing to relocate to Hyderabad.
- Good proficiency in English & Malayalam
- Minimum 1 year of experience in customer service, sales, or a related field.
- Positive customer-handling and relationship-management skills.
- Ability to understand customer requirements and provide appropriate support.
- Good email/mail handling and communication skills.
- Ability to respond to customer emails and coordinate with internal departments when required.

📌 CLIENT RELATION ASSISTANT (HYDERABAD)
🏢 IRISH EXPERT
📍 Hyderabad