Strategic Planning:

 Business Growth & Brand Alignment: Develop and execute dealership growth strategies aligned with Mercedes-Benz India's national direction, including coordination on targets, compliance, and upcoming product launches . Promote EV adoption and green mobility education.

 Customer & Market Segmentation: Define acquisition, retention, and lifecycle strategies for HNI, UHNI, and corporate clients—integrating personalized loyalty programs, exclusive brand experiences.

 Digital & Infrastructure Transformation: Lead digital initiatives including CRM/DMS enhancements, service digitization, and EV readiness through charging infrastructure, tools, and safety protocols.

Financial Management:

 P&L; Ownership & Profit Optimization: Lead full P&L; responsibility, driving profitability across all business verticals—new and used cars, after-sales, parts, accessories, and value-added products.

 Business Planning & Forecasting: Formulate annual and multi-year business plans, including financial forecasts, liquidity planning, and ROI-based investment strategies.

 Budgeting & Performance Monitoring: Set and monitor departmental budgets, revenue goals, and operational KPIs aligned with overall business objectives.

 Governance & Compliance: Ensure strict adherence to Mercedes-Benz audit frameworks, financial controls, and corporate compliance standards.

 Strategic Investments & Marketing Alignment: Oversee investment planning in infrastructure, technology, and talent while aligning annual marketing strategy with financial targets and market trends.

Sales Operations Management:

 Drive Multi-Channel Sales Performance: Lead recent car, top-end vehicles, fleet/corporate, and Certified pre-owned sales, ensuring volume, revenue, and segment-specific targets are met.

 Sales Planning & Execution:



Oversee forecasting, target setting, funnel management, and performance dashboards with strong regional market intelligence.

 Digital & Retail Excellence: Champion digital sales journeys and showroom excellence, ensuring seamless lead-to-sale experiences and brand-consistent environments.

 Customer-Centric Sales Culture: Integrate customer feedback and personalization into the sales process while fostering a high-performance, well-trained sales team.

 Performance Tracking & OEM Alignment: Ensure KPI-driven execution with timely reporting, test drive quality and compliance with Mercedes-Benz India’s standards and processes.

Customer Services Operations Management:

 Customer-First Service Strategy: Implement a premium service approach that boosts workshop performance, technician productivity, and profitability while meeting Mercedes-Benz standards.

 Premium & Seamless Customer Experience: Ensure a smooth, personalized journey from booking to delivery, supported by emotional engagement and timely feedback integration.

 Digital Enablement & Transparency: Drive adoption of digital tools for booking, real-time updates, and CRM-based engagement to enhance convenience and visibility.

 Compliance & Operational Excellence: Maintain strict adherence to service quality standards, repair timelines, technician certifications, CI/CD norms, and warranty protocols.

 Parts & Performance Growth:



Optimize parts availability, sales, and logistics while driving service revenue through packages, extended warranties, and TEV care programs.

Marketing Management:

 Market Intelligence & Trend Analysis: Continuously monitor regional market dynamics, competitor actions, and socio-cultural shifts to adapt strategy and maintain a competitive edge.

 Strategic Campaign Planning: Lead planning and execution of marketing activities—advertising, events, promotions, and communications—aligned with business goals and ROI expectations.

 Customer Insight & Data-Driven Decisions: Maintain an up-to-date marketing database with insights on customer behavior, loyalty, and demographics to drive targeted campaigns.

 Brand Integrity & Premium Positioning: Ensure all communications and marketing initiatives reflect Mercedes-Benz's luxury positioning and adhere to corporate identity standards.

 Vendor Collaboration & Cost Efficiency: Review and approve agency proposals to ensure cost-effectiveness, brand consistency, and alignment with dealership priorities.

People Leadership & Culture:

 Lead & Inspire High-Performance Teams: Drive a performance-oriented culture by motivating General Managers, sales, service, and support teams with clear goals and recognition programs.

 Talent Development & Succession Planning: Build internal capabilities through comprehensive training, coaching, mentoring, and structured succession pipelines.

 Employee Engagement & Retention: Reinforce brand values and a customer-centric mindset while ensuring competitive remuneration, HR policy implementation, and manpower adequacy to retain top talent.

Pay: ₹80,000.00 - ₹85,000.00 per month

Work Location: In person

📌 Business Head (Guwahati)
🏢 Axom motors (Mercedes-Benz)
📍 Guwahati