Job Description: Operations Manager E-Commerce

1. Job Overview

Khareed Low is seeking a proactive, organised, and results-driven Operations Manager to oversee seller onboarding, manage the seller onboarding team, and maintain strong relationships with vendors across our live shopping and online auction marketplace.

The successful candidate will be responsible for ensuring a smooth and productive onboarding process, recruiting quality sellers, helping vendors successfully establish themselves on the platform, and ensuring the operations team meets its targets.

This role requires strong leadership, communication, problem-solving, and organisational skills, with a hands-on approach to building and managing a growing seller network.

2. Key ResponsibilitiesA. Seller Acquisition and Onboarding

- Oversee the complete seller onboarding process, from initial contact through to successful activation on the Khareed Low platform.
- Identify, approach, and onboard new sellers, vendors, retailers, wholesalers, and businesses.
- Ensure sellers understand how to use the platform, create listings, upload products, and conduct live shopping sessions and auctions.
- Ensure all required seller documentation is collected, verified, and recorded, including identity, business, PAN, GST, and banking details where applicable.
- Monitor onboarding progress and ensure sellers are activated within agreed timelines.
- Develop strategies to increase the number of active sellers and improve seller onboarding conversion rates.
- Ensure sellers understand Khareed Low's policies, marketplace rules, commission structure, shipping requirements, and buyer protection procedures.

B. Team Management and Leadership

- Recruit, train, supervise, and manage the seller onboarding team.
- Allocate responsibilities, establish daily and weekly targets, and monitor individual and team performance.
- Conduct regular team meetings, performance reviews, and training sessions.
- Ensure team members follow standard operating procedures and maintain accurate records.
- Support team members in resolving difficult onboarding cases and vendor-related issues.
- Build a motivated, accountable, and results-driven team culture.
- Report staffing requirements, performance issues, and operational challenges to management.

C. Vendor and Seller Relationship Management

- Act as a key point of contact for sellers and vendors during onboarding and their initial activity on the platform.
- Build and maintain strong, professional relationships with vendors to encourage long-term participation.
- Help sellers understand how to maximise their sales through product presentation, pricing, live streaming, and auction strategies.
- Respond to seller queries, coordinate issue resolution, and escalate technical, payment, logistics, or compliance problems to the relevant departments.
- Gather vendor feedback and communicate suggestions for platform improvements to management.




- Identify high-potential sellers and develop strategies to increase their activity, product listings, and live auction participation.
- Help resolve seller disputes and ensure consistent application of marketplace policies.

D. Operational Performance and Reporting

- Establish and monitor key performance indicators (KPIs) for seller onboarding and team productivity.
- Maintain accurate records of seller leads, onboarding progress, approved vendors, active sellers, and outstanding documentation.
- Prepare daily, weekly, and monthly operational reports for management.
- Identify bottlenecks in the onboarding process and implement improvements.
- Develop and maintain standard operating procedures for seller onboarding, vendor communication, and team management.
- Coordinate with marketing, customer support, technology, payments, and logistics teams to ensure smooth operations.
- Use spreadsheets, CRM systems, dashboards, and internal reporting tools to monitor performance.

E. Marketplace Quality and Compliance

- Ensure seller accounts and submitted documentation are processed according to company procedures and applicable Indian regulations.
- Ensure sellers understand product listing standards, prohibited items, pricing transparency, dispatch timelines, and marketplace policies.
- Monitor seller readiness before activation and identify potential operational or compliance risks.
- Work with the relevant teams to address incomplete profiles, inaccurate listings, suspicious activity, and repeated policy violations.
- Maintain appropriate confidentiality and security of seller documents and business information.

F. Seller Growth and Platform Engagement

- Encourage newly onboarded sellers to list products and start selling as quickly as possible.
- Support sellers in preparing for their first live shopping session or auction.
- Identify inactive sellers and coordinate follow-up activities to encourage participation.
- Work towards increasing the number of active sellers, products listed, live sessions conducted, and successful transactions.
- Assist management with seller acquisition campaigns, promotional initiatives, and marketplace expansion into new cities.

3. Key Performance Indicators (KPIs)

The Operations Manager will be evaluated against measurable targets, including:

- Number of new sellers successfully onboarded each month.
- Percentage of seller leads converted into approved and active sellers.
- Average time required to complete seller onboarding.
- Number of sellers who publish products and conduct their first live session or auction.
- Seller activation and retention rates.




- Team productivity and achievement of individual onboarding targets.
- Accuracy and completeness of seller documentation.
- Seller satisfaction and resolution time for onboarding-related issues.
- Quality and timeliness of operational reporting.
- Contribution to expanding Khareed Low's vendor network and marketplace activity.

Specific monthly targets will be established by management based on business requirements and team capacity.

4. Required Qualifications and Experience

- Previous experience in operations management, e-commerce, marketplace operations, sales operations, vendor management, or business development.
- Experience supervising or managing a team.
- Strong communication, negotiation, and relationship-management skills.
- Ability to organise workflows, manage multiple priorities, and meet deadlines.
- Comfortable using spreadsheets, CRM systems, reporting dashboards, and digital business tools.
- Strong problem-solving skills and the ability to work independently.
- A target-driven mindset with a focus on measurable results.
- Good written and spoken English. Hindi and/or Gujarati would be advantageous.

Experience with online marketplaces, social commerce, live shopping, online auctions, or seller acquisition will be an advantage.

5. Personal Attributes

The ideal candidate will be:

- Highly organised and accountable.
- Proactive, practical, and solution-oriented.
- Confident in managing people and communicating with business owners.
- Comfortable working in a fast-paced startup environment.
- Capable of building processes from the ground up.
- Commercially minded, with an understanding of seller growth and marketplace performance.
- Willing to take ownership of operational results rather than simply supervise tasks.

6. Authority and Accountability

The Operations Manager will be responsible for the day-to-day performance of the seller onboarding function, including team coordination, onboarding workflows, vendor communication, performance monitoring, and operational reporting.

The role will have authority to allocate team tasks, recommend process improvements, set team priorities within approved targets, and escalate seller or operational issues to management.

Hiring decisions, salary approvals, changes to company policies, financial commitments, and exceptions to marketplace rules will remain subject to management approval.

7. What Success Looks Like

The successful candidate will build an efficient seller onboarding operation that consistently brings quality vendors onto Khareed Low, ensures they become active on the platform, maintains strong vendor relationships, and supports the company's expansion across India.

The ultimate objective is not simply to register sellers, but to build an active, reliable, and growing seller community that contributes to Khareed Low's long-term success.

Pay: ₹15,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Operations Manager E-Commerce (Vadodara)
🏢 Khareed low Commerce private
📍 Vadodara