We are looking for a proactive Import/Export Customer Service Executive (CS Executive) who can handle end-to-end customer coordination, documentation, and follow-ups for both Air & Sea shipments. The role requires someone who can manage daily operational tasks with accuracy and ensure smooth communication with customers, vendors, and overseas agents.
Key Responsibilities
- Coordinate end-to-end customer service for Import & Export shipments (Sea & Air).
- Handle LCL/FCL shipment coordination and documentation.
- Daily communication with overseas agents, shipping lines, CHA, transporters, and customers.
- Prepare and verify shipping documents such as Invoice, Packing List, BL/AWB instructions, etc.
- Track and update shipment status to clients.
- Maintain robust follow-up and ensure timely completion of customs procedures.
- Coordinate with internal teams for smooth cargo movement.
- Ensure customer queries are resolved professionally and on time.
Required Skills
- Knowledge of Sea & Air coordination.
- Understanding of custom processes and documentation.
- Good communication and email drafting skills.
- Ability to manage multiple shipments and deadlines.
- Strong follow-up and customer-handling capability.
Qualifications
- Graduate (Any stream).
- 06 Months –2 years of experience in Import/Export CS.
- Freshers with relevant logistics knowledge are welcome.
Work Location
Chembur East, Mumbai (Easily accessible from Kurla East)
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
📌 Import / Export Customer Service Executive (Chembur)
🏢 McS Logistics International
📍 Chembur
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.