We are looking for a technically skilled and problem-solving candidate to manage technical queries and resolve issues related to our educational website and mobile application. The candidate will coordinate with developers when required and ensure a smooth digital learning experience for students.

Key Responsibilities

- Resolve technical queries related to the website and mobile application.
- Troubleshoot student login, registration, OTP, password reset, and account access issues.
- Handle problems related to online courses, video lectures, test series, study materials, and course access.
- Investigate payment failures, transaction status, fee confirmation, and course activation issues.
- Identify and report website bugs, app crashes, errors, and performance issues.
- Coordinate with website developers, app developers, and third-party service providers for technical fixes.
- Test website and app functionality after updates or bug fixes.
- Maintain a record of technical complaints, resolutions, and pending issues.
- Guide students and internal teams in using the platform correctly.




- Escalate complex technical problems to the development team and follow up until resolution.

Required Skills

- Basic knowledge of websites, mobile applications, and troubleshooting.
- Understanding of browsers, internet connectivity, cache, cookies, and app installation.
- Familiarity with Android applications and website testing.
- Basic knowledge of APIs, databases, HTML, CSS, or debugging tools is an advantage.
- Good communication and student-support skills.
- Ability to diagnose problems logically and explain solutions in straightforward language.

Qualifications

- Graduate or diploma holder in Computer Science, IT, Software Engineering, or a related field.
- Freshers with strong technical knowledge may apply; prior technical support experience is preferred.
- Experience in EdTech, LMS platforms, website support, or app support is an advantage.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Technical Support Executive – Website & App (EdTech) (Sadashiv Peth)
🏢 Target WorkZone
📍 Sadashiv Peth