Sales Coordination

- Prepare and send freight quotations (FCL, LCL, air, and road) to customers and overseas agents.
- Follow up on enquiries and quotations to help convert them into confirmed bookings.
- Maintain the enquiry tracker, customer database, and rate sheets.
- Coordinate with carriers, and agents to get competitive rates.
- Assist the sales team with customer meetings, proposals, and reports.

Customer Service

- Be the first point of contact for customers on shipment status, bookings, and queries.
- Coordinate with operations, documentation, and customs teams for smooth shipment handling.
- Handle complaints, delays, and claims professionally and escalate when needed.
- Share pre-alerts, arrival notices, and delivery updates on time.

Administration

- Support invoicing and follow up on pending payments..
- Prepare daily and monthly sales and service reports.





Required Skills and Qualifications

- Bachelor’s degree in any discipline (commerce, logistics, or business preferred).
- Knowledge of freight forwarding terms: Incoterms, FCL/LCL, BL, AWB, and customs clearance..
- Good working knowledge of MS Office, especially Excel and Outlook.
- Solid communication, follow-up, and multitasking skills.
- Customer-focused attitude and attention to detail.

Pay: From ₹15,000.00 per month

Benefits:

- Cell phone reimbursement
- Provident Fund

Application Question(s):

- freight forwarding experiences required

Experience:

- Customer service: 1 year (Preferred)

Work Location: In person

📌 Executive - Customer Service & Sales Support (Panampilly Nagar)
🏢 REC MARITIME PRIVATE
📍 Panampilly Nagar