Account Executive
– Media & Digital Marketing (1–2 Years | Relevant Internships Welcome).

Company: One MediaWorks (www.omw.ltd)
Department: Client Success & Growth
Employment Type: Full-Time
Experience: 1–2 years of relevant experience; freshers with 2–3 relevant internships may also apply
Reporting To: Client Servicing Lead / Sales Head / Founder
Location: In office / Hybrid, as applicable

About OMW

At OMW, we are a full-funnel Growth & Digital Marketing Agency that empowers businesses—from fast-growing startups to established enterprises—to strengthen their market presence and drive measurable business growth.

Our client ecosystem spans B2B industries such as Steel, Cement, Power, Renewable Energy, FinTech, and AI Cloud Infrastructure, along with B2C, D2C, lifestyle, jewellery, fashion, fragrance, and other premium consumer brands.

We specialize in strategic positioning, digital marketing, performance marketing, creative strategy, brand communication, and growth solutions. At OMW, we combine commercial thinking, creativity, technology, and an AI-first execution mindset to deliver meaningful business outcomes.

Role Overview

We are looking for a proactive, organized, and client-focused Account Manager – Media & Digital Marketing who understands marketing, brand communication, and client servicing.

The candidate will manage client relationships, coordinate with internal strategy and execution teams, oversee campaign deliverables, and ensure projects are delivered according to agreed timelines and client expectations.

This role requires someone who can understand client requirements, translate briefs into actionable tasks, coordinate multiple stakeholders, manage feedback and approvals, and identify opportunities to strengthen existing client relationships.

Candidates with 1–2 years of relevant experience in account management, client servicing, advertising, media, or digital marketing agencies are preferred.

Freshers with 2–3 relevant internships in client servicing, account management, marketing, advertising, media, or communications will also be considered.

Why Join OMW?

- Diverse Client Exposure: Work with businesses across industrial, technology, lifestyle, consumer, and premium brand categories.
- Integrated Marketing Experience: Gain exposure to branding, digital marketing, performance marketing, social media, content, and creative campaigns.
- Client Relationship Ownership: Develop practical skills in managing client expectations, communication, and long-term partnerships.
- Cross-Functional Collaboration: Work closely with strategy, creative, content, and performance marketing teams.
- AI-First Workplace: Use AI tools to improve research, reporting, communication, and productivity.
- Career Growth: Build a foundation for progression into Senior Account Manager, Client Servicing Lead, or Account Director roles.

Key Responsibilities1. Client Relationship Management

- Serve as a primary point of contact for assigned clients and maintain professional, long-term relationships.
- Understand client objectives, business challenges, target audiences, and marketing requirements.
- Manage routine client communication, meetings, follow-ups, and status updates.
- Set explicit expectations regarding deliverables, timelines, feedback, approvals, and project dependencies.
- Ensure client requirements are communicated accurately to internal teams.
- Address client concerns proactively and coordinate timely resolutions with the relevant stakeholders.
- Keep clients informed about campaign progress, pending approvals, upcoming activities, and potential delays.
- Build trust through responsiveness, accountability, and consistent communication.

2. Campaign and Project Coordination





- Coordinate with internal teams across strategy, creative, content, performance marketing, social media, SEO, and other relevant functions.
- Translate client briefs and feedback into clear, actionable instructions for execution teams.
- Track project timelines, campaign deliverables, dependencies, and approval cycles.
- Follow up with internal stakeholders to ensure timely delivery of agreed deliverables.
- Review deliverables for alignment with the approved brief before sharing them with clients.
- Maintain trackers for ongoing projects, pending tasks, client feedback, and next steps.
- Identify potential execution challenges and escalate them proactively.
- Ensure that client commitments are aligned with the team's capabilities, timelines, and agreed scope of work.

3. Media and Marketing Understanding

- Develop and maintain a strong understanding of digital marketing, branding, advertising, content marketing, social media, and performance marketing.
- Understand how different marketing channels contribute to brand awareness, audience engagement, lead generation, and business growth.
- Participate in client briefings to understand business objectives and translate them into marketing requirements.
- Coordinate the preparation of campaign briefs, presentations, reports, and client updates.
- Understand the fundamentals of creative strategy, brand positioning, audience targeting, and campaign execution.
- Stay updated on relevant media, marketing trends, consumer behaviour, and industry developments.
- Communicate marketing concepts and campaign updates clearly to clients and internal teams.

4. Account Growth, Retention and Upselling

- Build strong client relationships to support satisfaction, retention, and long-term partnerships.
- Understand evolving client needs and identify opportunities to expand the scope of engagement.
- Recognize potential cross-selling and upselling opportunities across services such as branding, performance marketing, SEO, social media, content, and creative services.
- Support periodic account reviews, renewal discussions, and client check-ins.
- Identify additional business requirements that OMW may be able to address.
- Collaborate with the sales and strategy teams to develop relevant proposals and service recommendations.
- Help ensure clients understand the value delivered through OMW's work.
- Escalate potential dissatisfaction or renewal risks early and work with the relevant teams on resolution plans.

5. Reporting, Documentation and AI-Enabled Workflows

- Maintain accurate records of client meetings, briefs, feedback, approvals, action items, and project status.
- Prepare meeting notes, status reports, campaign summaries, and client updates.
- Use spreadsheets, presentations, CRM systems, and project management tools to track deliverables and communication.
- Use AI tools such as ChatGPT, Claude, and Perplexity to support research, meeting summaries, brief preparation, and communication drafting.
- Use AI to improve efficiency while reviewing all outputs for accuracy, relevance, and appropriate tone.
- Handle confidential client and business information responsibly.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

- Client satisfaction and quality of communication.
- Timely coordination and delivery of assigned projects.
- Accuracy and clarity of briefs, meeting notes, reports,



and follow-ups.
- Responsiveness to client requirements and internal team coordination.
- Proactive identification and resolution of execution issues.
- Quality of client expectation management and stakeholder communication.
- Client retention and support for account renewals.
- Identification of cross-selling and upselling opportunities.
- Organization, ownership, and management of multiple accounts or projects.
- Overall quality and consistency of account management.

Required Skills and Qualifications

- Experience: 1–2 years in account management, client servicing, advertising, media, digital marketing, or a related role.
- Freshers: Candidates with 2–3 relevant internships demonstrating practical exposure to marketing, client servicing, campaign coordination, or account management are welcome.
- Education: A degree in Mass Communication, Media Studies, Marketing, Advertising, Business Administration, or a related field is preferred.
- Media and Marketing Knowledge: Good understanding of digital marketing, branding, advertising, social media, content, and marketing communication.
- Communication: Strong verbal and written communication skills, with the ability to communicate professionally with clients and internal teams.
- Client Management: Ability to understand requirements, manage expectations, handle feedback, and build professional relationships.
- Project Coordination: Strong organizational, follow-up, prioritization, and time-management skills.
- Problem-Solving: A proactive approach to resolving issues, managing competing priorities, and keeping projects on track.
- Technology: Comfortable using spreadsheets, presentations, project management tools, and AI-powered productivity tools.
- Mindset: Accountable, detail-oriented, team-oriented, adaptable, and comfortable managing multiple projects simultaneously.

Prior experience in a digital marketing, advertising, creative, PR, media, or integrated marketing agency is an advantage.

What We Offer

- Exposure to diverse B2B, B2C, D2C, and premium consumer brands.
- Opportunity to work on integrated marketing, branding, creative, and performance campaigns.
- Direct collaboration with strategy, creative, content, and performance marketing teams.
- Hands-on experience in client relationship management and campaign execution.
- An AI-first working environment with access to relevant productivity tools.
- Mentorship and opportunities to develop strategic, communication, and account management skills.
- Career progression opportunities into Senior Account Manager, Client Servicing Lead, or Account Director roles.

Ideal Candidate Profile

The ideal candidate combines strong communication and coordination skills with a good understanding of media, marketing, and brand communication. They should be comfortable managing client conversations, coordinating internal teams, tracking deliverables, and taking ownership of follow-ups.

We welcome candidates who are eager to learn, proactive in solving problems, detail-oriented, and interested in building long-term client relationships while contributing to account retention and business growth.

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

- Flexible schedule

Application Question(s):

- If you are a fresher, have you completed 2–3 relevant internships? Briefly describe your responsibilities and the campaigns or clients you worked on.
- Have you used AI tools for research, communication, reporting, or marketing tasks? If yes, explain how.
- Why are you interested in working with an agency that serves clients across different industries?
- How much relevant experience do you have in account management, client servicing, media, or digital marketing?

Work Location: In person

📌 Account Executive – Media Tech & Digital Marketing (Mumbai)
🏢 One Media Works
📍 Mumbai