JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Description – Front Desk Executive

Position: Front Desk Executive
Department: Facilities / Workplace Experience
Reporting To: Facilities Manager / Account manager

Role Purpose:
The Front Desk Executive is responsible for delivering an outstanding workplace and visitor experience by managing front desk operations, coordinating service requests, supporting workplace administration, and ensuring seamless communication between employees, visitors, vendors, and internal stakeholders. The role requires a proactive, customer-focused professional with strong coordination skills and experience in corporate office environments.

Key Responsibilities
Front Desk & Workplace Experience
Serve as the first point of contact for employees, visitors, clients, and guests, ensuring a qualified and welcoming experience.
Manage reception operations, visitor registration, access management, and guest facilitation in compliance with security protocols.
Handle employee and visitor queries promptly, professionally, and efficiently.
Maintain high standards of customer service and represent the organization's values and workplace culture.
Service Ticket Management
Manage and monitor workplace-related service requests through ticketing platforms such as ServiceNow.
Track, coordinate, and follow up on service tickets to ensure timely resolution within defined service levels.
Liaise with internal functions and service partners to address facility, housekeeping, maintenance, engineering, security, and workplace-related concerns.
Maintain service records, prepare operational reports, and escalate critical issues as required.
Meeting Room & Executive Support




Coordinate meeting room bookings and ensure readiness of meeting spaces.
Arrange and monitor support services, including audio-visual equipment, seating arrangements, and meeting requirements.
Support leadership visits, business meetings, and workplace engagement activities.

Safety, Compliance & Incident Management
Adhere to and promote workplace safety, security, and compliance standards.
Report, track, and escalate incidents, service disruptions, and operational concerns in a timely manner.
Support audits, inspections, and compliance-related activities.
Ensure compliance with organizational policies and established workplace procedures.
Continuous Improvement
Identify opportunities to enhance workplace services and operational efficiency.
Support implementation of best practices and process improvements.
Contribute to initiatives focused on improving employee, visitor, and client experience.
Required Skills & Competencies
Excellent customer service and front office management skills.
Strong verbal and written communication abilities.
Effective stakeholder, vendor, and customer relationship management.
Ability to manage multiple priorities in a fast-paced corporate environment.
Strong problem-solving, coordination, and organizational skills.
High level of professionalism, attention to detail, and service orientation.
Ability to work independently while collaborating effectively with cross-functional teams.
Technical Knowledge
Hands-on experience with ServiceNow or other service ticketing/helpdesk platforms.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Knowledge of meeting room booking and visitor management systems.
Understanding of corporate workplace and facilities management processes.
Experience & Qualifications
Graduate in any discipline.
Preference will be given to candidates with a Hotel Management degree/diploma specializing in Front Office Operations.




Minimum 5 years of experience in Front Office Operations, Workplace Experience, Facilities Management, Hospitality, or Customer Service within a corporate office environment.
Proven experience in managing service tickets, stakeholder coordination, visitor management, and workplace operations.
Experience in handling leadership interactions and executive-facing workplace services will be an added advantage.

Key Attributes: Customer-centric mindset, excellent presentation skills, strong interpersonal abilities, and the capability to deliver a seamless workplace experience in a corporate setting.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Front Office Executive (Bengaluru)
🏢 JLL
📍 Bengaluru