Job Description: Key Account Manager – HNI

Company: Pachouli Wellness Clinic
Department: Sales & Business Development
Designation: Key Account Manager – HNI (High-Net-Worth Individuals)
Location: As per business requirement
Experience: 3–7 years (preferred)
Employment Type: Full-time

About Pachouli Wellness Clinic

Pachouli Wellness Clinic offers premium wellness, skin, hair, beauty, and aesthetic services. We are looking for a result-oriented Key Account Manager – HNI to manage relationships with high-net-worth clients, deliver personalized service experiences, and drive revenue through premium treatment packages and long-term client engagement.

Key Responsibilities

1. HNI Client Relationship Management

- Build and maintain strong relationships with HNI clients, VIP customers, and premium clientele.
- Understand individual client requirements and recommend personalized wellness, skin, hair, and aesthetic treatment plans.
- Provide a premium, discreet, and personalized customer experience throughout the client journey.
- Act as the primary point of contact for assigned HNI accounts.

2. Sales & Revenue Generation

- Drive sales of premium treatment packages, memberships, and wellness services.
- Achieve monthly revenue, conversion, repeat-sales, and client-retention targets.
- Identify opportunities for upselling and cross-selling relevant services.
- Manage high-value leads and convert them into long-term clients.

3. Client Retention & Account Growth

- Maintain regular follow-ups with existing HNI clients to encourage repeat visits and renewals.
- Develop personalized client engagement and retention plans.
- Monitor client satisfaction, resolve concerns promptly, and coordinate with clinic teams to ensure service quality.
- Build long-term client loyalty through relationship management and after-sales support.

4.



Coordination & Operations

- Coordinate with Center Managers, doctors, dermatologists, therapists, and the central sales team to ensure seamless service delivery.
- Schedule consultations, appointments, and follow-ups for premium clients.
- Maintain accurate records of client interactions, sales pipelines, appointments, and account performance.
- Prepare regular reports on revenue, conversions, repeat business, and client feedback.

5. Business Development & Networking

- Develop a network of HNI individuals, entrepreneurs, corporate leaders, and other premium customer segments.
- Generate business through referrals, networking, existing client relationships, and strategic partnerships.
- Identify new opportunities to expand the premium client base.

Required Skills & Qualifications

- Graduate in any discipline; an MBA in Marketing, Sales, or Business Management is preferred.
- 3–7 years of experience in premium sales, key account management, luxury retail, hospitality, healthcare, wellness, dermatology, aesthetics, or high-end customer relationship management.
- Proven ability to manage high-value clients and close premium sales.
- Excellent communication, negotiation, presentation, and interpersonal skills.
- Strong relationship-building and client-retention abilities.
- Professional grooming, confidence, discretion, and a customer-first approach.
- Proficiency in CRM tools, MS Excel, and sales reporting.

Key Performance Indicators (KPIs)

- Monthly revenue and premium package sales.
- HNI lead conversion rate.
- Repeat business, renewals, and client retention.
- Average revenue per client.
- Upselling and cross-selling performance.
- Client satisfaction and referral generation.
- Accuracy of CRM records and timely follow-ups.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

- Versatile schedule

Work Location: In person

📌 Key Account Manager – HNI (Malviya Nagar)
🏢 PACHOULI WELLNESS CLINIC
📍 Malviya Nagar