Job Description – CXM Specialist
Company: CBC Mahindra
Location: Trivandrum, Kerala
Experience: 5+ years in Customer Experience Management (CXM) in the automobile industry.
Job Responsibilities
- Manage customer experience and ensure customer satisfaction.
- Handle customer complaints, feedback, and escalations.
- Monitor customer satisfaction and improve service quality.
- Coordinate with sales and service teams to resolve customer issues.
- Follow up with customers after vehicle delivery and service.
- Maintain customer feedback records and CXM reports.
- Ensure timely resolution of customer concerns.
Requirements
- Minimum 5+ years of experience in CXM in the automobile industry.
- Good communication and customer-handling skills.
- Solid problem-solving and coordination skills.
- Knowledge of customer satisfaction processes and CRM systems.
Interested candidates can apply
Contact: +91-XXXXXXXXXX
Mail:
[email protected]
Work Location: In person
📌 CXM Specialist (Thiruvananthapuram)
🏢 CBC Mahindra
📍 Thiruvananthapuram