The Customer Care Executive will be responsible for handling customer inquiries, tracking shipments, coordinating with internal operations teams and branch offices, and ensuring timely updates regarding shipment status and deliveries. The ideal candidate should have positive communication skills, a customer-oriented approach, and the ability to coordinate efficiently in a fast-paced logistics environment.

Key Responsibilities

- Handle incoming customer calls, emails, and WhatsApp inquiries regarding shipment status, bookings, and deliveries.
- Track shipments and provide timely and accurate updates to customers.
- Coordinate with branch offices, operations teams, airlines, transporters, and delivery personnel to resolve shipment-related issues.
- Follow up on pending, delayed, short, or missing shipments and ensure timely escalation to the concerned team.




- Monitor delivery status and coordinate for timely delivery and collection of Proof of Delivery (POD).
- Maintain accurate records of customer queries, complaints, shipment updates, and resolutions.
- Proactively inform customers about delays, transit issues, and other shipment-related developments.
- Handle customer complaints professionally and ensure timely resolution.
- Coordinate with the billing team and operations team for invoice queries and other customer concerns.
- Ensure customer satisfaction through regular follow-ups, effective communication, and timely responses.
- Prepare daily shipment status reports and pending case reports, wherever required.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Care Executive (Andheri East)
🏢 GROWEVER LOGISTICS
📍 Andheri East