We are seeking an articulate, persuasive, and customer-focused US/UK Telecaller to join our international voice process team. In this role, you will be responsible for making outbound calls and/or handling inbound queries for customers and business clients across the US and UK markets. You will introduce products or services, qualify leads, address inquiries, resolve issues, and drive conversions while maintaining high customer satisfaction and strict quality compliance standards.

Key Responsibilities

- Customer Outreach & Call Handling: Conduct outbound sales/lead generation calls or manage inbound customer support/sales inquiries for US and UK clients.
- Lead Qualification & Pitching: Deliver clear product pitches, explain value propositions, qualify potential prospects, and set up appointments or transfer qualified leads to sales managers.
- Objection Handling & Resolution: Actively listen to customer needs, address objections professionally, troubleshoot customer concerns, and offer appropriate solutions.
- CRM & Call Data Management: Accurately update customer details, call disposition notes, follow-up schedules, and deal statuses in the CRM software after every call.




- Compliance & Quality Standards: Adhere to international call guidelines, script protocols, Do Not Call (DNC) regulations, and quality metrics (AHT, CSAT, Conversion Rates).

Required Qualifications & Skills

- Education: High school diploma, Bachelor’s degree, or equivalent practical experience in an international BPO / Call Center workplace.
- Experience: 1+ years of experience in US/UK outbound sales, lead generation, telemarketing, or customer service.
- Language & Communication: Neutral or near-native English accent, clear pronunciation, excellent active listening skills, and flawless grammar suitable for US/UK interactions.
- Shift Availability: Full readiness to work fixed or rotational night shifts aligned with US (EST/CST/PST) or UK (BST/GMT) business hours.
- Key Traits: High persuasion skills, resilience in handling rejections, active listening, strong time management, and basic computer/typing proficiency.

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 US/UK Telecaller (Viman Nagar)
🏢 Hotel New Narmada
📍 Viman Nagar