- Welcome and assist guests in a courteous and professional manner.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, bookings, and guest inquiries.
- Operate the IDS Hotel Management Software for reservations, billing, and front office operations.
- Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
- Handle guest requests, complaints, and feedback promptly.
- Maintain accurate guest records and prepare daily front office reports.
- Ensure compliance with hotel policies and service standards.
Requirements:
- Bachelor's degree or Diploma in Hotel Management or a related field.
- Minimum 1–2 years of experience in a hotel front office.
- Working knowledge of IDS Hotel Management Software is mandatory.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and email correspondence.
- Ability to work in rotational shifts, including weekends and holidays.
- Strong customer service orientation and problem-solving skills.
What We Offer:
- Competitive salary.
- Food and accommodation (if applicable).
- Professional work environment.
- Opportunities for career growth and development.
Join our team and be a part of delivering exceptional hospitality experiences!