Role snapshot

Title

Service Delivery Manager, Data Projects

Company

Salesable (Neo Kinetic Services India Pvt Ltd)

Reports to

VP - Service Delivery

Experience

4‐5 years in B2B marketing, data or research services, with at least 1 year managing client delivery and teams

Employment type

Full-time

Location

Mumbai

About Salesable

Salesable is a B2B Growth solutions company. We help enterprises and high-growth businesses build pipelines through lead generation, data and research, digital marketing, and AI solutions. Our clients span fintech, lending, SaaS and enterprise services in India and international markets.

Role purpose

The Service Delivery Manager owns end-to-end delivery of Salesable's data projects: from scoping a client's ICP to delivering accurate, campaign-ready data on time. You will translate client briefs into research and data plans, run the delivery team day to day, and make sure every dataset is fit for the marketing and sales campaigns it feeds. You will also strengthen how we run data operations, through better CRM practices, automation and process discipline.

Key responsibilities

Client delivery and project management

- Own delivery of all assigned data projects against scope, timelines, quality and budget.
- Translate client briefs into a documented ICP, target universe, research approach and delivery plan.
- Maintain SOWs and update them whenever the client changes scope, qualifiers or volumes.
- Act as the primary point of contact for clients on delivery, status updates and issue resolution.
- Run weekly client reviews and share delivery reports with clear metrics and next steps.

Data strategy and quality

- Size and segment target universes by industry, geography, company size and persona.
- Define data specifications,



sourcing approach and validation rules for each project.
- Set and track quality standards: accuracy, ICP fit, contactability and duplication rates.
- Use campaign outcomes from lead generation and marketing teams to refine data strategy.
- Run root cause analysis on quality or delivery gaps and close them with documented fixes.

Team management

- Lead a team of data researchers and analysts: allocate work, set targets and review output daily.
- Coach the team on research methods, tools and quality standards.
- Track individual and team productivity, and act early on performance gaps.
- Support hiring, onboarding and training of new team members.

Process, CRM and automation

- Standardise delivery processes, templates and documentation across data projects.
- Maintain CRM data hygiene, including deduplication, enrichment, refresh cycles and suppression lists.
- Identify manual steps in research and delivery that can be automated, and drive their implementation.
- Support CRM planning and migration projects for internal teams and clients.

Stakeholder management

- Work closely with Account Managers, Lead Generation, Marketing and Sales teams on data requirements.
- Escalate risks to timelines, quality or scope early, with options and a recommendation.
- Prepare monthly delivery performance reports for leadership.

Must-have qualifications

- 4‐5 years of experience in B2B marketing,



demand generation, or B2B data and research services.
- At least 1 year managing client-facing delivery and a team.
- Strong understanding of B2B buyer journeys, ICP definition, account-based targeting and campaign data needs.
- Advanced Excel: pivot tables, data cleaning and dashboards.
- Excellent written and spoken English, with the ability to write client-ready reports, SOWs and emails.
- Proven ownership of delivery outcomes, including analysing problems and proposing solutions before escalating.
- Graduate degree in any discipline; MBA in Marketing or Operations preferred.

Good to have

- Hands-on experience with automation tools such as Zapier, Make, n8n, Power Automate or Python scripts for data workflows.
- CRM planning and migration experience on Zoho, HubSpot or Salesforce, including field mapping, data cleansing and cutover.
- Familiarity with data platforms such as Apollo, Lusha, ZoomInfo, LinkedIn Sales Navigator.
- Experience working with AI tools for research, enrichment or data validation.
- Exposure to fintech, SaaS or enterprise services clients.

How success is measured

Area

Measure

Delivery

Projects delivered on time and to agreed volumes

Data quality

Accuracy, ICP-fit and contactability rates against agreed benchmarks

Client

Client satisfaction, renewals and scope expansion on owned accounts

Team

Team productivity against targets, and retention

Documentation

SOWs, ICP documents and delivery reports current for every active project

Process

Manual effort reduced through automation and standardised workflows

Pay: ₹50,000.00 - ₹55,000.00 per month

Advantages:

- Cell phone reimbursement
- Provident Fund

Work Location: Remote

📌 Data Project Manager (Mumbai)
🏢 Neo Kinetic Services India
📍 Mumbai