We are looking for a customer-focused Customer Relations Executive to join a hypermarket team in Oman. The ideal candidate should have strong communication skills, a professional attitude, and the ability to handle customer inquiries and ensure customer satisfaction.
Key Responsibilities
- Assist customers with inquiries, requests, and complaints.
- Provide skilled and courteous customer service.
- Resolve customer concerns and escalate complex issues when necessary.
- Coordinate with cashiers, sales staff, and other departments.
- Maintain positive customer relationships and improve customer satisfaction.
- Support daily customer service operations.
- Follow company policies and service quality standards.
Requirements
- Previous experience in customer service or customer relations is preferred.
- Hypermarket or retail experience is an advantage.
- Good communication and interpersonal skills.
- Ability to handle customer complaints professionally.
- Basic computer knowledge and problem-solving skills.
- Arabic language skills are an advantage.