Key Responsibilities:

Contacting Customers:Initiate contact with customers who have overdue bills through phone calls, emails, and written communication.

Maintain a customer-centric approach, seeking to understand and address their concerns while working towards bill resolution.

Negotiating Payment Arrangements:Assess customers' financial situations to determine the feasibility of payment.

Negotiate and establish reasonable payment arrangements that align with the customer's ability to pay and meet company expectations.

Providing Information and Assistance:Educate customers on billing policies, procedures, and available payment options.

Offer assistance and guidance to help customers navigate the billing process and understand outstanding balances.

Maintaining Records:Keep accurate and up-to-date records of all customer interactions, negotiations,



and agreements.

Document relevant information, including payment commitments, changes in payment schedules, and any customer feedback.

Collaboration:Work collaboratively with internal billing and finance teams to address billing discrepancies and resolve complex issues.

Provide regular updates to management on bill recovery efforts and escalate issues as needed.

Job Type: Full time

Benefits:

Cell phone reimbursement

Health insurance

Schedule:

shift (12-9pm)

Education:

Diploma (Preferred)

Experience:

total work: 1 year (Preferred)

Work Location: In person

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Billing Assistant (Ghansoli)
🏢 ENDIMENSION TECHNOLOGY
📍 Ghansoli