JOB DESCRIPTION

Senior Associate – Front Office

Department: Front Office
Position: Senior Associate – Front Office
Qualification: Bachelor’s Degree – Mandatory
Experience: 2–4 years of relevant experience in Front Office operations, preferably in the hospitality industry
Reports To: Front Office Manager

1. Job Summary

To deliver exceptional guest service by managing front office operations, ensuring smooth check-in and check-out procedures, handling guest inquiries, and maintaining high standards of hospitality and guest satisfaction.

2. Key Responsibilities

- Welcome guests warmly and ensure a smooth arrival and departure experience.
- Manage guest check-in, check-out, room allocation, and reservation-related activities.
- Handle guest inquiries, requests, and complaints professionally and promptly.
- Maintain accurate guest records, billing details, and front office documentation.
- Coordinate with Housekeeping, F&B;, and other departments to ensure seamless guest service.
- Provide information regarding hotel facilities, services, and local attractions.
- Handle guest billing, payments, and cashiering procedures accurately.
- Monitor room availability and occupancy status in coordination with the reservations team.
- Ensure guest confidentiality and compliance with hotel policies and SOPs.
- Support and guide junior associates to maintain service standards.
- Identify opportunities for upselling room categories and hotel services.
- Maintain professional grooming, communication, and hospitality standards.





3. Educational Qualification

- Bachelor’s Degree in Hotel Management, Hospitality Management, or any relevant discipline is mandatory.
- Candidates without a bachelor’s degree are not eligible.

4. Experience and Skills

- 2–4 years of relevant experience in Front Office operations, preferably in a premium hotel or resort.
- Good verbal and written communication skills.
- Knowledge of hotel Property Management Systems (PMS) and reservation procedures.
- Strong guest-handling, problem-solving, and complaint-resolution skills.
- Basic knowledge of billing, cashiering, and room inventory management.
- Proficiency in computer applications and documentation.
- Ability to work in rotational shifts, including weekends and holidays.
- Strong interpersonal skills, attention to detail, and a guest-focused attitude.

5. Key Competencies

- Guest Relationship Management
- Front Office Operations
- Communication and Interpersonal Skills
- Problem-Solving and Decision-Making
- Team Coordination
- Professional Grooming and Presentation
- Service Excellence

6. Preferred Profile

Candidates with experience in premium hotels or resorts, proficiency in hotel management software, and a robust commitment to delivering personalized guest experiences are preferred.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Senior Associate-Front Office (Fort Kochi)
🏢 brunton boatyard
📍 Fort Kochi