Job Description – Assistant Manager - Quality
Experience: 5+ Years
Shift: Night Shift
Role: Assistant Manager

Job Responsibilities:

- Manage quality assurance activities, audits, and process compliance.
- Monitor quality scores, KPIs, SLAs, and team performance.
- Conduct root cause analysis and implement corrective actions.
- Identify process gaps and drive continuous improvement.
- Coach team members and ensure adherence to quality standards.
- Prepare quality reports and share insights with operations and clients.

Required Skills & Qualifications

- Minimum 5+ years of experience in Quality.
- Previous experience as an Assistant Manager in Quality.
- Experience handling international processes.
- Excellent written and verbal communication skills.




- Strong leadership, team management, and decision-making abilities.
- Good knowledge of KPIs, SLAs, CSAT, quality, and productivity metrics.
- Ability to handle escalations and manage team performance effectively.
- Robust analytical, problem-solving, and interpersonal skills.
- Proficiency in MS Excel and performance reporting.

Job Type: Full-time

Application Question(s):

- are you an immediate joiner?
- Currently working or not?

Education:

- Bachelor's (Preferred)

Work Location: In person

📌 Assistant Manager Quality (Panchkula)
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