OPERATION MANAGER

Organization: Patiala Heart & Multispeciality Hospital, Patiala

1. Job Title

Operation Manager – Hospital Operations

2. Qualification

- MBBS or BAMS from a recognized institution.
- MBA in Hospital & Healthcare Management (HHM) is mandatory.
- Relevant hospital operations experience will be preferred.

3. Job Summary

The Operation Manager will be responsible for managing and coordinating the day-to-day operations of the hospital to ensure smooth functioning of all departments, quality patient care, productive utilization of resources, and compliance with hospital policies and procedures.

4. Key Responsibilities

A. Hospital Operations

- Oversee daily hospital operations and ensure smooth functioning of all departments.
- Coordinate with department heads, doctors, nursing staff, and administrative teams.
- Monitor patient flow, admission, discharge, and bed management.
- Identify operational issues and implement corrective actions.

B. Patient Care & Satisfaction

- Monitor patient satisfaction and address complaints promptly.
- Ensure timely coordination between clinical and non-clinical departments.
- Support the implementation of patient safety and quality improvement initiatives.

C. Staff & Department Management

- Monitor staff performance, punctuality, discipline, and duty allocation in coordination with HR and department heads.
- Conduct regular departmental meetings and operational reviews.
- Ensure effective communication and coordination among hospital teams.

D. Quality & Compliance

- Ensure compliance with hospital policies, SOPs, and applicable healthcare regulations.
- Support NABH standards, audits, documentation, and quality improvement activities.
- Monitor infection control practices, patient safety protocols, and emergency preparedness in coordination with concerned departments.





E. Financial & Resource Management

- Monitor operational expenses and promote cost-effective utilization of resources.
- Coordinate with billing, TPA, pharmacy, medical stores, and purchase departments.
- Help improve operational efficiency, revenue cycle coordination, and resource utilization.

F. Reporting & Performance Monitoring

- Prepare daily, weekly, and monthly operational reports.
- Monitor departmental KPIs and implement improvement plans.
- Report operational issues, performance updates, and recommendations to senior management.

5. Required Skills

- Strong leadership and team management skills.
- Excellent communication and coordination abilities.
- Problem-solving and decision-making skills.
- Knowledge of hospital administration and healthcare processes.
- Understanding of NABH standards and quality management.
- Proficiency in MS Office and hospital information systems (HIS/HMS).
- Ability to manage multiple departments and work under pressure.

6. Key Performance Indicators (KPIs)

- Smooth functioning of hospital departments.
- Patient satisfaction and complaint resolution.
- Improvement in patient flow and bed utilization.
- Compliance with hospital SOPs and NABH standards.
- Staff discipline and departmental coordination.
- Reduction in operational delays and avoidable costs.
- Achievement of assigned operational targets.

7. Experience

Relevant experience in hospital operations, administration, or healthcare management is preferred. Candidates with strong operational and leadership capabilities will be considered.

8. Reporting To

Chief Operating Officer (COO) / Hospital Management.

9. Job Location

Patiala Heart & Multispeciality Hospital, Patiala, Punjab.

Pay: ₹70,000.00 - ₹120,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 LOOKING FOR OPERATION MANAGER (Patiala)
🏢 Patiala Heart & Multispeciality Hospital
📍 Patiala