Job Description: CRM Specialist

Role: CRM Specialist
Department: Admissions / Sales Operations

Job Summary

We are looking for a detail-oriented CRM Specialist to manage day-to-day CRM operations, maintain accurate data, nurture leads, and support the team in improving lead conversion and admissions.

Key Responsibilities

- Manage daily CRM operations, lead allocation, tracking, and follow-ups.
- Maintain accurate data, records, reports, and dashboards.
- Perform lead nurturing, segmentation, and follow-up management.
- Track lead status, application progress, bookings, and admissions.
- Prepare daily, weekly, and monthly MIS reports using Excel.
- Monitor data quality, identify gaps, and coordinate with the sales and admissions teams.
- Ensure timely updates and smooth CRM workflow.





Required Skills & Qualifications

- Experience with Merrito, LeadSquared, Salesforce, or any other CRM platform.
- Strong expertise in MS Excel, including data cleaning, lookup formulas, pivot tables, and reporting.
- Knowledge of lead management, data nurturing, and sales/admissions funnels.
- Robust analytical skills, attention to detail, and follow-up management.
- Good communication and coordination skills.

Preferred Experience: 1–3 years in CRM operations, sales operations, admissions, or lead management.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 CRM Specialist (Ranchi)
🏢 d'NOTES
📍 Ranchi