We are looking for a Desktop Support Engineer to provide technical assistance to our employees. The candidate will be responsible for troubleshooting hardware and software issues and ensuring smooth IT operations.
Key Responsibilities:
- Install, configure, and maintain desktops, laptops, and printers
- Troubleshoot hardware, software, and network issues
- Provide technical support to end-users (onsite/remote)
- Install and update operating systems (Windows, basic Mac knowledge is a plus)
- Manage user accounts, email setup, and system access
- Maintain IT inventory and asset records
- Assist in basic network setup (LAN, Wi-Fi)
- Ensure system security and antivirus updates
Requirements:
- Diploma / Bachelor’s degree in IT, Computer Science, or related field
- Fresher or up to 1 year of experience in desktop support
- Basic knowledge of computer hardware, OS, and networking
- Familiarity with Windows OS, MS Office, and troubleshooting
- Positive communication and problem-solving skills
Preferred Skills:
- Knowledge of Active Directory and remote support tools
- Basic networking knowledge (IP, DNS, LAN)