Job Description: Patient Care Coordinator / Front Office Executive

​Company: Smile Medical and Dental Aesthetics

Location: Kannamangala, Whitefield -Hoskote Road

Employment Type: Full-Time

Experience Required: 1 to 3 Years

Languages Required: English (Mandatory); Proficiency in Hindi, Kannada, and/or Telugu is a strong plus.

​About Us

​At Smile Medical and Dental Aesthetics, we are dedicated to providing top-tier dental care with a warm, patient-first approach. We are looking for an energetic, articulate, and customer-focused Patient Care Coordinator / Front Office Executive to be the welcoming face of our clinic and manage our daily patient relations and administrative workflows.

​Key Responsibilities

- ​Front Office Management: Greet patients warmly, manage the reception area professionally, and ensure a smooth, comfortable clinic environment.
- ​Patient Communication & Calls: Handle incoming phone calls, inquiries, and WhatsApp messages promptly and professionally.
- ​Appointment Scheduling: Coordinate and schedule patient appointments efficiently, managing calendars for both general clinic hours and visiting consultant doctors.
- ​Lead Conversion & CRM: Nurture incoming leads/inquiries, explain treatment plans clearly, address patient queries, and drive conversion from inquiry to booked appointment.
- ​Customer Relationships & Follow-ups: Maintain long-term relationships with patients,



conduct regular follow-up calls for post-treatment care and upcoming appointments, and gather patient feedback.
- ​Administrative Support: Maintain patient records, manage daily billing/logs, and assist with general clinic coordination.

​Candidate Requirements

- ​Experience: 1 to 3 years of experience in front office management, customer service, or healthcare/clinic coordination (dental clinic experience preferred).
- ​Communication Skills: Exceptional verbal and written communication skills in English.
- ​Language Bonus: Ability to speak fluently in Hindi, Kannada, and/or Telugu to comfortably interact with a diverse patient base.
- ​Personality: Polite, empathetic, confident, and persuasive with a strong customer-service mindset.
- ​Technical Skills: Basic computer literacy (MS Office, Google Workspace, and ease with clinic software/CRM systems).

​What We Offer

- ​Market-competitive salary matching industry standards.
- ​A supportive, professional, and friendly working environment.
- ​Opportunities for growth and skill development.

Pay: ₹15,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

- Avalhalli, Karnataka 560115: Reliably commute or planning to relocate before starting work (Required)

Language:

- English (Required)

Work Location: In person

📌 Front Office Executive (Receptionist) (Avalhalli)
🏢 Hashtag Smile Medical And Dental Aesthetics
📍 Avalhalli