- Manage and improve the overall customer experience across sales and service departments.
- Monitor customer satisfaction and ensure a positive customer journey.
- Follow up with customers after vehicle delivery and service visits to collect feedback.
- Handle customer complaints, concerns, and escalations professionally.
- Coordinate with sales, service, and CRM teams to resolve customer issues promptly.
- Monitor customer feedback scores, satisfaction ratings, and dealership performance.
- Ensure timely follow-up on customer feedback and complaints.
- Identify areas for improvement in customer service processes and recommend corrective actions.
- Conduct customer satisfaction calls and monitor the quality of customer interactions.
- Ensure compliance with Tata Motors customer experience standards and dealership procedures.
- Prepare customer feedback reports and share performance updates with management.
- Support customer retention, repeat business, and customer loyalty initiatives.

Pay: ₹20,000.00 - ₹35,000.00 per month

Advantages:

- Provident Fund

Work Location: In person

📌 Customer Experience Manager (Kayamkulam)
🏢 Sleeba & Sons Motor Corporation
📍 Kayamkulam