Key Responsibilities:

Patient Journey & Case Management

- Oversee the full patient journey—from first consultation to treatment completion.
- Ensure timely follow-ups for all ongoing and cancelled appointments.
- Drive patient conversion through consistent engagement and care coordination.
- Track diagnostics and treatment timelines (CBCT, lab work, etc.) and ensure they stay on schedule.

Documentation & Systems Management

- Ensure all patient information and follow-up dates are logged accurately in CRMs (Q CRM, NEO).
- Maintain records for treatments, lab work, and prescriptions.

Team & Clinic Oversight

- Supervise dental assistants, receptionists, and housekeeping staff.
- Conduct daily operational checks and ensure timely reporting.




- Keep the team motivated and aligned with clinic goals.
- Ensure attendance and compliance via HR tools (e.g., Keka).

Operations & Maintenance

- Monitor cleanliness, equipment upkeep, and overall clinic hygiene.
- Coordinate with central teams for inventory, infrastructure, and consultant scheduling.
- Maintain petty cash records and handle day-to-day clinic issues.

Marketing & Visibility

- Support offline marketing activities to increase footfall.
- Drive digital content initiatives in collaboration with the central marketing team

📌 Chief General Dentist - Suchitra/Kompally (India)
🏢 Smiles.ai
📍 India