Key Responsibilities

1. Lead Management & Conversion

- Handle enquiries received through phone calls, WhatsApp, social media, and walk-ins.
- Connect with prospective clients and understand their skin, hair, and weight management concerns.
- Follow up with leads and encourage them to book consultations and recommended treatments.
- Convert enquiries and consultations into paid treatment packages.

2. Sales & Revenue Generation

- Achieve monthly sales targets for skin, hair, and weight loss services.
- Explain treatment packages, pricing, offers, and payment options to clients.
- Upsell suitable packages and encourage repeat visits, where appropriate.
- Maintain a strong pipeline of prospective clients and follow up on pending sales.

3. Client Relationship Management

- Build trust and maintain professional relationships with clients.
- Coordinate with doctors and clinic staff to ensure a smooth client experience.
- Follow up with existing clients regarding appointments, package continuation, and renewals.
- Handle client queries and concerns professionally and escalate medical questions to the doctor.

4. CRM & Reporting

- Maintain accurate records of enquiries, follow-ups, consultations, and conversions.
- Update lead status and sales activities in the clinic's CRM or tracking sheet.
- Prepare daily sales reports and provide updates on monthly target achievements.




- Track lead conversion rates and identify opportunities to improve sales.

5. Clinic Coordination

- Coordinate with the front desk and medical team for consultation scheduling.
- Ensure timely follow-ups with clients after consultations.
- Support promotional campaigns, referral activities, and client retention initiatives.

Required Skills & Qualifications

- Graduate in any discipline; a background in sales, marketing, or business administration is preferred.
- 1–3 years of experience in sales, preferably in a clinic, hospital, dermatology centre, aesthetic clinic, salon, wellness centre, or weight loss centre.
- Excellent communication and interpersonal skills.
- Solid persuasion, negotiation, and closing skills.
- Ability to work with sales targets and handle multiple leads.
- Basic knowledge of MS Excel, Google Sheets, WhatsApp Business, and CRM tools.
- Professional appearance, positive attitude, and customer-focused approach.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

- Monthly revenue and sales target achievement.
- Enquiry-to-consultation conversion rate.
- Consultation-to-treatment/package conversion rate.
- Timely lead follow-ups and lead conversion.
- Repeat sales, package renewals, and client retention.
- Accuracy of CRM updates and daily sales reporting.

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Senior Sales Executive (Mumbai)
🏢 MNS Instasculpt
📍 Mumbai