Department: Front Office
Reports To: Front Office Manager / Duty Manager
Experience: 4–5 Years
Industry: Hospitality – Hotel Operations

Job Purpose

To create an excellent first impression by welcoming guests, managing the hotel entrance, assisting with arrivals and departures, and ensuring a courteous, seamless, and qualified guest experience in line with hotel service standards.

Key Responsibilities

- Welcome arriving and departing guests warmly and professionally.
- Open and hold doors for guests, ensuring a courteous and personalised welcome.
- Assist guests with luggage and coordinate with the Bell Desk team as required.
- Coordinate with the Concierge, Front Office, and Security teams for smooth guest arrivals and departures.
- Arrange taxis and other transportation facilities for guests when required.
- Assist elderly guests, children, and guests requiring special assistance.
- Provide accurate information about hotel facilities, restaurants, and services.
- Maintain the cleanliness, appearance, and organisation of the hotel entrance and porch area.
- Monitor guest movement at the entrance and promptly report any suspicious activity to Security.
- Ensure professional grooming, punctuality, and adherence to hotel SOPs and service standards.
- Handle guest requests and concerns courteously and escalate issues to the concerned department when necessary.
- Perform additional duties assigned by the reporting manager to support hotel operations.

Qualifications & Experience





- Minimum qualification: 10th or 12th pass; hospitality-related training is an advantage.
- 4–5 years of experience in a similar role within a hotel or premium hospitality establishment.
- Previous experience in a luxury or upscale hotel is preferred.

Required Skills & Competencies

- Excellent guest-handling and interpersonal skills.
- Pleasant personality with professional grooming and etiquette.
- Good verbal communication skills.
- Strong customer service orientation and attention to detail.
- Ability to remain alert and composed in a fast-paced environment.
- Willingness to work in rotational shifts, including weekends and public holidays.
- Strong coordination and teamwork skills.

Performance Expectations

- Deliver a consistently warm and professional welcome to all guests.
- Maintain high standards of presentation at the hotel entrance.
- Ensure prompt assistance and seamless coordination with the Front Office team.
- Uphold hotel service standards and contribute to guest satisfaction.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Commuter assistance
- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Ability to commute/relocate:

- Powai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

- Higher Secondary(12th Pass) (Preferred)

Experience:

- Guest services: 4 years (Preferred)

Work Location: In person

📌 Doorman (Powai)
🏢 MELUHA THE FERN SERIES BY MARRIOTT
📍 Powai