- Job Description – Back Office Coordinator
- Job Title: Back Office Coordinator
- Department: Operations / Sales Support
- Experience: 1–3 Years (Preferred)
- Employment Type: Full-Time
- Location: Borivali, Mumbai

Job Summary

We are looking for a detail-oriented and organized Back Office Coordinator to support the sales and operations team. The role involves preparing quotations, coordinating pricing, maintaining CRM records, processing customer orders, and ensuring smooth coordination between sales, customers, and internal departments.

Key Responsibilities

1. Quotation Management

- - Prepare and share quotations with customers based on sales team requirements.
- - Coordinate with the sales and management teams to obtain pricing approvals.
- - Ensure quotations are accurate and shared within the required timelines.
- - Track quotation status and follow up on pending quotations.

2. Pricing Coordination

- - Maintain updated product/service pricing lists.
- - Verify prices, discounts, taxes, and other commercial details before sharing quotations.
- - Coordinate with the sales and finance teams for pricing clarifications and approvals.
- - Ensure approved pricing is followed while processing orders.

3. CRM Management

- - Enter and update customer details, leads, quotations, and order information in the CRM system.
- - Maintain accurate records of customer interactions, follow-ups, and sales opportunities.
- - Ensure all relevant sales and order-related information is updated on time.
- - Generate basic CRM reports as required by management.

4. Order Processing

- - Receive and verify customer purchase orders and order details.
- - Coordinate with the sales,



accounts, inventory, and operations teams for order fulfilment.
- - Verify pricing, quantities, product/service details, and payment terms before processing orders.
- - Track order status and provide timely updates to the concerned teams and customers.
- - Maintain proper documentation of orders, invoices, and related records.

5. Back Office Coordination

- - Coordinate between sales, finance, operations, and other internal departments.
- - Maintain organized records of quotations, purchase orders, customer details, and commercial documents.
- - Follow up on pending approvals, customer requirements, and order-related activities.
- - Prepare daily or weekly status reports for management.

Required Skills and Qualifications

- - Graduate in any discipline; B.Com or BBA preferred.
- - 1 years of experience in back office operations, sales coordination, or order processing.
- - Good working knowledge of MS Excel, MS Word, and email communication.
- - Experience with CRM software or ERP systems is preferred.
- - Strong attention to detail and organizational skills.
- - Valuable communication, coordination, and follow-up skills.
- - Ability to manage multiple tasks and meet deadlines.

Key Performance Indicators (KPIs)

- - Accuracy and turnaround time of quotations.
- - Accuracy of pricing and order entries.
- - Timely CRM updates and data completeness.
- - Order processing turnaround time.
- - Timely follow-up on pending quotations and orders.
- - Accuracy and completeness of documentation.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance

Work Location: In person

📌 Back Office Coordinator (Borivali)
🏢 Orbit Associate
📍 Borivali