- Welcome guests with a warm and skilled greeting.
- Escort guests to their tables and assist with seating arrangements.
- Maintain a positive first impression of the restaurant.
- Address guest inquiries and provide accurate information regarding menu offerings, waiting times, and restaurant facilities.
Reservations & Table Management
- Manage reservations, walk-ins, and waitlists efficiently.
- Coordinate table allocations to optimize seating capacity.
- Communicate guest preferences and special requests to the service team.
- Ensure smooth guest flow during peak operational hours.
Customer Service
- Handle guest feedback and escalate concerns to the Restaurant Manager when required.
- Maintain high standards of hospitality and guest satisfaction.
- Assist guests with directions,
special occasions, and promotional information.
Coordination & Communication
- Coordinate with Captains, Stewards, and Restaurant Managers for smooth operations.
- Inform service teams about VIP guests, group bookings, and special requests.
- Support the Front of House team during busy periods.
Grooming & Presentation
- Maintain impeccable grooming and hygiene standards at all times.
- Ensure the reception and waiting area remain clean, organized, and presentable.